People Operations

People Operations & Experience Manager

Shell Recharge Solutions is a leader in delivering the new electric mobility future through innovative software, infrastructure, and professional services that empower utilities, cities, fleets, transit agencies, and automakers to deploy EV charging infrastructure at scale. Our technology is connecting EV infrastructure solutions with public and private charging needs in a safer, cleaner, and smarter way. Headquartered in Los Angeles, CA, the company’s global footprint spans across three continents with deployments in 13 different countries.

At Shell Recharge Solutions, we are looking for candidates who want to be a part of something bigger than themselves – passionate, purpose-driven individuals who believe having a career means making a meaningful impact on our business and the world. We believe in creating and doing ‘the right thing’ through responsible and sustainable EV deployment. We are looking for the innovative, driven to find a solution in a complex and dynamically evolving marketplace and look at “no” as just a challenge to find the next “yes”.

As a result of our global growth, we are looking for a People Operations & Experience Manager. As our People Operations & Experience Manager, you will be responsible for ensuring the operational excellence of HR services in payroll and benefits administration and HRIS data maintenance. You will manage the day-to-day operations and ensure our practices and procedures are compliant with regulations and aligned with the company’s policies and philosophies. This position reports into the Head of People, Asia.

Key responsibilities

• Partner with HR colleagues and business leaders to implement key HR initiatives and deliver HR services aligned with business priorities for APAC
• Manage payroll, benefits administration & renewals, leave management, HRIS data management, and reporting for APAC locations
• Ensure accurate and timely transfer of Provident Fund contributions each pay period
• Partner with payroll vendor to ensure annual tax filings are completed accurately and timely
• Manage and foster strong, collaborative vendor relationships with external counsel, payroll partners and benefit brokers
• Monitors efficiency, utilization, and effectiveness of operations; provides analytics and suggests recommendations for continuous improvement
• Manage the maintenance and data integrity of HRIS including leading implementations and enhancements of the system; regularly audit to ensure data integrity
• Support annual merit review and bonus programs for APAC in partnership with Head of People, Asia
• Acts as primary contact for leaders and People Partner for compensation and benefit-related inquiries for APAC
• Ensure adherence & compliance with key labor laws and regulations, including Maternity Benefit Act, 1961, Code on Wages, 2019, Employee’s Provident Fund and Miscellaneous Provisions Act, 1952, Industrial Disputes Act, 1947, Factories Act, 1948 etc. and comply with changing legislation with respect to state, and local requirements.
• Works closely with Head of People, Asia in executing new HR programs; develops and manages operational initiatives to deliver tactical results through the People Operations team
• Provide recommendations on progressive HR practices and industry trends to leadership; recommend forward-thinking best practices across People Operations to facilitate continuous improvement.

Job Knowledge, Skills & Experience

• Master's degree in Human Resources Management, Business Administration, or similar field required
• Minimum of 8+ years’ experience in HR with a minimum of 3 years’ experience directly leading a remote team
• Strong knowledge of and direct experience with employment law and wage regulations in multiple cities in India (Singapore a plus)
• Ability to effectively communicate, present results and recommendations across multiple disciplines and levels within the organization
• Ability to develop clear, actionable steps in support of an overall business strategy
• Capable of handling confidential and sensitive information with discretion
• Ensure all regional and global operational processes and controls are aligned
• Self-directed problem solver with ability to produce timely, high-quality deliverables
• Ability to collaborate effectively and courteously with all levels of employees and management while be highly achievement oriented and solution driven
• Organized and detail-oriented with ability to balance multiple projects simultaneously and timely deliver high quality results through others
• Ability to drive and respond positively to change while maintaining flexibility and focus; supports and champions change by helping team navigate in ambiguous situations
• Ability to recognize trends and develop recommendations based on data analysis
• Passion, energy, and dedication to sustainability, health, safety, and operating responsibly; empowers and supports team to do the same

Preferred Job Knowledge, Experience

• Experience supporting a hybrid, global workforce is ideal
• Understanding of and knowledge of employment laws and practices in India & Singapore
• Previous experience in Technology, SaaS, or Electric Vehicle industry preferred.