Client Coverage Manager

Key ResponsibilitiesStrategy Manage and grow the relationship of existing customers and co-ordinate with various units such as Trade Services Payments CRC GSSC for various transactions processing and to address all the queries relating of L C Remittances Bank Guarantee Export Credits facility documentation etc Business To assist Relationship Managers in implementing changes to Internal Standards and Procedures in line with development in the business To monitor the day to day processing delivery of all Trade Services products related to the Trade CSC with the primary purpose of meeting service standards To ensure compliance of all Internal Procedures Operational Controls and Regulatory Requirements To provide Trade related Services to Customers as per standards set out in the Quality Manual system and to meet turnaround times as per the Service Level Agreement To ensure speedy resolution of customer queries and complaints in accordance with laid down procedures and quality standards To provide information about product features benefits and implementation to callers To help customers with their complaints and problems To provide back-office support to sales team To assist RMs in completing KYC reviews of the clients Awareness of all the policies and procedures issued in relation to money laundering prevention KYC Ensure compliance with these policies and procedures on an ongoing basis Any suspicious transaction must immediately be reported to the supervising officer Ensure Control on Static Data Transactions Processes To ensure compliance of all Internal Procedures Operational Controls and Regulatory Requirements To monitor the day to day processing delivery of all Trade Services products related to the Trade CSC with the primary purpose of meeting service standards People and Talent Lead through example and build the appropriate culture and values Set appropriate tone and expectations from their team and work in collaboration with risk and control partners Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks Employ engage and retain high quality people with succession planning for critical roles Responsibility to review team structure capacity plans Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives Risk Management Abide by appropriate frameworks to guarantee that business is carried out within the Group s risk appetite and relevant risks are appropriately managed in conjunction with line managers other stakeholders Ensure compliance with the highest standards of regulatory conduct and compliance standards and practices as defined by internal and external requirements This includes compliance with regulations and guidelines on Sanctions Anti-Money Laundering AML and Environmental and Social Risk Management ESRM Abide by the Group s values and code of conduct and foster a robust culture to ensure that adherence with the highest standards of ethics and compliance with relevant policies processes and regulations among employees Ensure that Risk Management matters that are brought to the job holder s attention are subject to direct remedial action and or ensure adequate reporting to the relevant superiors and or Risk Committees Do what is right in order to avoid reputational risks and operational losses e g Act as the XXXX risk control owner under the Group s Risk Management Framework including relevant Operational Risk Framework ownership for XXXX risk eg Liquidity Market Ensure a full understanding of the risk and control environment in area of responsibility Governance Responsible for assessing the effectiveness of the Group s arrangements to deliver effective governance oversight and controls in the business and if necessary oversee changes in these areas Awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role Responsible for delivering effective governance capability to challenge fellow executives effectively and willingness to work with any local regulators in an open and cooperative manner Regulatory Business conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead the business unit to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Key StakeholdersInternal Colleagues in CPBB and CDD teams Product Risk Compliance Trade teams and other support Functions and Businesses External Key clients Other Responsibilities Embed Here for good and Group s brand and values in Medium Enterprises CPBB Perform other responsibilities assigned under Group Country Business or Functional policies and procedures Skills and Experience Manage Conduct Manage Risk Manage People Qualifications University Graduate MBA would be an added advantage Any certificate courses on trade finance and lending products would be a plus as well Minimum 3-4 years of relevant experience in serving business commercial corporate clients Experience in servicing international businesses under the cross-border context is a plus In-depth knowledge of products services and delivery channels available for ME Trade Customers Sound product knowledge on trade cash lending and FX and strong understanding of local industries supply value chains and market environment Knowledge of operational procedures documentation requirements banking practices and regulations related to commercial banking Firm in all business guidelines and compliance issues Knowledge in facility documentation for commercial clients will be an added advantage Good communications skills - verbal and written About Standard CharteredWe re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offerIn line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 26948