It Service Management Business Process Analyst 1

About us At ExxonMobil our vision is to lead in energy innovations that advance modern living and a net-zero future As one of the world s largest publicly traded energy and chemical companies we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for The success of our Upstream Product Solutions and Low Carbon Solutions businesses is the result of the talent curiosity and drive of our people They bring solutions every day to optimize our strategy in energy chemicals lubricants and lower-emissions technologies We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society s evolving needs Learn more about and how we can ExxonMobil s affiliates in India ExxonMobil s affiliates have offices in India in Bengaluru Mumbai and the National Capital Region ExxonMobil s affiliates in India supporting the Product Solutions business engage in the marketing sales and distribution of performance as well as specialty products across chemicals and lubricants businesses The India planning teams are also embedded with global business units for business planning and analytics ExxonMobil s LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market-development activities The Global Business Center - Technology Center provides a range of technical and business support services for ExxonMobil s operations around the globe ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education health and community-building programs in India Read more about our To know more about ExxonMobil in India visit and the What role you will play in our team Responsible for ensuring strong understanding of and adherence to IT Service Management ITIL processes across EMIT Work closely with stakeholders to expand the adoption of Incident Change Request and Problem Management and achieve full value from ServiceNow capabilities End to end planning and stewardship of rolling out new ServiceNow module capabilities ServiceNow is emerging as a key IT ERP system and will be involved in multiple projects to facilitate GBS and other corporate strategies What you will do Define maintain and communicate IT Service Management ITSM policies and guardrails Actively monitor health of ITIL ITSM processes and define improvement opportunities Define translate process requirements to user stories for ServiceNow ITSM system for development implementation Develop implementation strategy and design requirements to enable new functionality in ServiceNow Engagement with key stakeholders to ensure ServiceNow is used effectively to meet their strategic objectives SME for Incident Change Request and Problem management use of ServiceNow for the corporation Interaction with ServiceNow vendor to understand new functionality report new issues or request enhancements Provide training for ITIL ITSM processes and related use of ServiceNow ITSM system for global participants About You Skills and Qualifications B S BCA BBA or any computer application related degrees or relevant 3 to 6 years of equivalent work experience in ITIL or ITSM Familiarity with incident change and request usage ITIL or ServiceNow training not required but beneficial Background in IT operations FI or applications Strong communication skills - The success of ITSM practices corporate wide rely on effective communication of the benefits risk consequences and applicability Strong MOC skills in order to coordinate changes to processes and system usage across EMIT and in some cases business users UX knowledge and experience - beneficial for the process and interface portal design update Familiarity with incident change and request usage ITIL or ServiceNow training not required but beneficial Background in IT operations ITIL Change Management Preferred Qualifications Experience Strong communication skills - The success of ITSM practices corporate wide rely on effective communication of the benefits risk consequences and applicability UX knowledge and experience - beneficial for the process and interface portal design update Your benefits An ExxonMobil career is one designed to last Our commitment to you runs deep our employees grow personally and professionally with benefits built on our core categories of health security finance and life We offer you Competitive compensation Medical plans maternity leave and benefits life accidental death and dismemberment benefits Retirement benefits Global networking cross-functional opportunities Annual vacations holidays Day care assistance program Training and development program Tuition assistance program Workplace flexibility policy Relocation program Transportation facility Please note benefits may change from time to time without notice subject to applicable laws The benefits programs are based on the Company s eligibility guidelines Stay connected with us Learn more about ExxonMobil in India visit and Follow us on and Like us on Subscribe our channel at EEO Statement ExxonMobil is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex age national origin or disability status Business solicitation and recruiting scams ExxonMobil does not use recruiting or placement agencies that charge candidates an advance fee of any kind e g placement fees immigration processing fees etc Follow the to understand more about recruitment scams in the name of ExxonMobil Nothing herein is intended to override the corporate separateness of local entities Working relationships discussed herein do not necessarily represent a reporting connection but may reflect a functional guidance stewardship or service relationship Exxon Mobil Corporation has numerous affiliates many with names that include ExxonMobil Exxon Esso and Mobil For convenience and simplicity those terms and terms like corporation company our we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity Similarly ExxonMobil has business relationships with thousands of customers suppliers governments and others For convenience and simplicity words like venture joint venture partnership co-venturer and partner are used to indicate business relationships involving common activities and interests and those words may not indicate precise legal relationships Nothing herein is intended to override the corporate separateness of local entities Working relationships discussed herein do not necessarily represent a reporting connection but may reflect a functional guidance stewardship or service relationship Exxon Mobil Corporation has numerous affiliates many with names that include ExxonMobil Exxon Esso and Mobil For convenience and simplicity those terms and terms like corporation company our we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity Similarly ExxonMobil has business relationships with thousands of customers suppliers governments and others For convenience and simplicity words like venture joint venture partnership co-venturer and partner are used to indicate business relationships involving common activities and interests and those words may not indicate precise legal relationships