Business Process Analyst

Career Area Technology Digital and Data Your Work Shapes the World at Caterpillar Inc When you join Caterpillar you re joining a global team who cares not just about the work we do but also about each other We are the makers problem solvers and future world builders who are creating stronger more sustainable communities We don t just talk about progress and innovation here we make it happen with our customers where we work and live Together we are building a better world so we can all enjoy living in it Your Impact Shapes the World at Caterpillar IncWhen you join Caterpillar you re joining a global team who cares not just about the work we do but also about each other We are the makers problem solvers and future world builders who are creating stronger more sustainable communities We don t just talk about progress and innovation here we make it happen with our customers where we work and live Together we are building a better world so we can all enjoy living in it Job SummaryWe are seeking a skilled Business Process Analyst to join our India GCC - Enterprise Data Integration Services-CAT IT DivisionThe preference for this role is to be based out of Whitefield PSN Office Bangalore IndiaWhat you will do Estimation and creation of project plans for small to medium sized projects Provide all the necessary project management support activities within BUs Prioritizing Demands tracking progress identifying risks and ensuring projects are aligned with the organization s strategic objectives Manage the relationship with all the stakeholders Coordinate internal resources and vendors for the flawless execution of projects Understanding business priorities and delivering projects accordingly Facilitating agile ceremonies and removing any impediments in the team What you will have Should have at least 7 years of experience in Project Management Should have experience in either MS Project or Azure DevOps Experience in ServiceNow is a must Knowledge of Demand Management module in ServiceNow is a plus Experience in Agile mode of managing projects in a plus Ability to work with multiple stakeholders in parallel Good understanding and exposure to Software Development Life Cycle Advantage to have certifications like Certified Scrum Master or PMP Excellent oral communication is a MUST Work Timings 1 00 PM to 10 00 PM IST EMEA Shift 5 days work from office Skills desired Business Analysis Knowledge of business analysis and the set of tasks techniques and tools required to identify business needs ability to recommend solutions that deliver value to stakeholders Level Basic Understanding Explains the key concepts techniques and steps involved in the business analysis process Lists examples of how the organization realized the benefits of business analysis and improved the way of doing business Outlines the scope of the business analysis process Understands the purpose of each business analysis technique and their specific needs Core Application Systems Knowledge of major production application systems used for delivery of services to internal and external clients ability to leverage major production application systems in diverse situations Level Basic Understanding Describes basic elements and benefits of core applications supported by own area Names the organization s core application systems Names major business functions and services supported by core applications Locates and uses relevant documentation for core applications Information Capture Knowledge of the methods channels and processes to obtain needed information ability to identify capture and document relevant business information in an auditable organized understandable and easily retrievable manner Level Working Knowledge Follows defined procedures to document all routine information Identifies relevant established standards policies and practices Fulfills routine information capture needs in own area Uses automated tools to capture organize and archive relevant information Cites examples of different types of relevant information that need to be captured Analytical Thinking Knowledge of techniques and tools that promote effective analysis ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems Level Basic Understanding Names specific tools or techniques that can be used to support the analytical thinking process Describes specific software applications or products used for business analytics Gives examples of how analytical thinking has been used to resolve problems Helps others research and learn more about business analytics tools and applications Relationship Management Knowledge of relationship management techniques ability to establish and maintain healthy working relationships with clients vendors and peers Level Working Knowledge Provides prompt and effective responses to client requests and interactions Monitors client satisfaction levels on a regular basis Alerts own team to problems in client satisfaction Differentiates the roles and responsibilities in a business relationship Works with clients to address critical issues and resolve major problems IT Environment Knowledge of an organization s IT purposes and activities ability to create an effective IT environment for business operations Level Working Knowledge Recognizes basic IT needs from the business users perspective Researches planned platforms strategies initiatives and key issues related to the IT environment Implements existing technology infrastructure and systems management practices of one s own IT unit Analyzes the purposes and responsibilities of one s own IT department Follows an organization s information management policies IT Standards Procedures Policies Knowledge of Information Technology IT standards and policies ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies standards and procedures Level Working Knowledge Participates in the design of organizational IT infrastructure and policies based on a business analysis Assists senior colleagues in identifying critical issues in IT design processes and policies Generates status reports for senior management to ensure the implementation of IT policies standards and procedures Executes IT projects or services based on predetermined IT procedures Conducts performance reviews on specific technical applications or IT projects System and Technology Integration Knowledge of the features and facilities of systems ability to integrate and communicate among applications databases and technology platforms Level Basic Understanding Describes the basic concepts and issues of system and technology integration Illustrates the risks and benefits of technology integration projects Discusses major software hardware or application integration initiatives and plans Explains system integration initiatives in own environment What you will get Work Life Harmony Earned and medical leave Relocation assistance Holistic Development Personal and professional development through Caterpillar xe2x80x98s employee resource groups across the globe Career developments opportunities with global prospects Health and Wellness Medical coverage -Medical life and personal accident coverage Employee mental wellness assistance program Financial Wellness Employee investment plan Pay for performance -Annual incentive Bonus plan Additional Information Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status however as a global company Caterpillar offers many job opportunities outside of the U S which can be found through our employment website atCaterpillar is an Equal Opportunity Employer EEO EEO AA Employer All qualified individuals including minorities females veterans and individuals with disabilities - are encouraged to apply Posting Dates May 26 2025 - June 12 2025Caterpillar is an Equal Opportunity Employer Not ready to apply Join our