(15h Left) Customer Support Executive

4 days ago

Mumbai India ValueAdd Softtech & Systems Pvt Ltd Full time

Job Description

Experience: 1-2 years

Job Summary

We are seeking a dynamic and customer-focused individual to join our team as a Customer Support Executive. The ideal candidate should have 1 year experience or have up to 2 years of experience in customer service or a related field. As a Customer Support Executive, you will play a crucial role in providing excellent customer service to our clients in the construction industry. This role will involve both office-based and on-site support, requiring occasional visits to customer construction sites

Responsibilities

- Respond to customer inquiries and provide timely and accurate resolutions via phone, email, or other communication channels.
- Assist customers with product-related queries, technical issues, and troubleshooting, ensuring their needs are met efficiently.
- Collaborate with cross-functional teams, including sales and technical, to address customer concerns and enhance customer satisfaction.
- Maintain a comprehensive understanding of our product offerings and stay updated on any changes or improvements.
- Schedule and coordinate on-site visits to customer construction sites to provide personalized support and address specific requirements.
- Conduct product demonstrations and training sessions for clients, ensuring they fully understand the features and functionalities of our products.
- Keep detailed records of customer interactions, feedback, and inquiries to identify trends and improve service quality.
- Gather customer feedback and communicate it internally to help drive product enhancements and updates.
- Follow up with customers to ensure their issues are resolved and provide continuous support throughout their journey with our company.
- Assist in managing customer accounts, updating contact information, and maintaining accurate records in our CRM system.

Requirements

- Bachelor's degree in any discipline or relevant field.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities to troubleshoot and resolve customer issues effectively.
- Customer-centric approach with a strong commitment to delivering exceptional service.
- Ability to work independently and as part of a team in a fast-paced environment.
- Willingness to travel and visit customer construction sites when required.
- Basic knowledge of construction industry practices and terminology is a plus.
- Proficiency in using MS Office applications and CRM software.

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