Social Listening Executive

3 weeks ago


Mumbai India Boomlet Full time

Job Description We're Hiring: ORM & Social Listening Executive We're looking for a proactive ORM & Social Listening Executive to manage and protect our brand's online presence. You'll monitor digital conversations, identify reputation risks, provide actionable insights, and strengthen customer engagement. What you'll do: - Monitor and respond to customer feedback across platforms (Google, Facebook, Instagram, LinkedIn, YouTube, Quora, etc.) - Flag potential crises and manage ORM protocols - Track brand mentions, competitor activity, and industry trends using social listening tools - Analyze sentiment and provide actionable insights to marketing, PR, and leadership teams Requirements: - 2+ years in ORM, social listening, or digital customer engagement - Hands-on with tools like Sprinklr, Brandwatch, Talkwalker, Meltwater, etc. - Strong written communication and empathy - Understanding of sentiment analysis, crisis communication, and brand engagement What We Offer: - Opportunity to shape brand perception in a fast-moving digital ecosystem. - Collaborative and growth-oriented work environment. - Access to industry-leading tools and training. - Chance to work closely with communications, content, and analytics teams.


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