Quality Team Lead- BPO

4 weeks ago

Hyderabad, Telangana, India Tech Mahindra Full time
Job Title: Quality Lead – Mapping Operations

Band: U3

Location: Hyderabad

Job Summary

The Quality Lead for Mapping Operations will oversee a team responsible for quality checks of map data. The ideal candidate should have strong understanding of mapping data quality frameworks, processes and standards.

Key Responsibilities

- Lead, mentor, and motivate a team of Quality analysts to achieve operational goals.
- Identify data quality challenges and proactively mitigate the issues.
- Implement data quality policy and validation rules.
- Monitor day-to-day activities of Quality analysts to ensure adherence to SLAs, quality metrics, and client guidelines.
- Track team performance using data quality KPIs and provide actionable feedback to team members.
- Collect, analyze, and interpret complex data related to quality control processes, utilizing tools and techniques to identify trends, patterns, and areas for improvement.
- Generate comprehensive reports and presentations to communicate findings and recommendations to stakeholders.
- Identify and address quality issues promptly.
- Identify and recommend improvements to quality control processes.
- Implement corrective and preventive actions.
- Collaborate with the Process Excellence and data creation teams to implement best quality practices in mapping operations.
- Provide regular updates to Quality Manager on team performance and process improvements.
- Ensure compliance with relevant quality standards, regulations, and industry best practices.

Qualifications

Education

- Any Graduate.
- Additional certifications in quality management (e.g., ISO 9001, Six Sigma) are desirable.

Experience

- 5+ years of experience in quality control management.
- Proven track record of delivering high-quality results.
- At least 1 year of experience in Quality supervisory role or 2 years of experience in Quality Analyst role.

Skills

- Strong leadership and interpersonal skills.
- Excellent analytical and problem-solving abilities.
- Knowledge of quality control methodologies and tools.
- Strong communication and reporting skills.
- Ability to work effectively in a fast-paced environment.

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