Quality Assurance Lead

2 weeks ago

Hyderabad, Telangana, India IFF Full time ₹ 15,00,000 - ₹ 20,00,000 per year

Job Summary

Do you want to be part of a global organization that is making a positive impact on people and the planet?

IFF is a global leader in food, beverage, health, biosciences, and sensorial experiences.

We're seeking a dynamic and detail-oriented professional to lead the creation and implementation of a dedicated Quality Assurance & Control (QA/QC) framework within our Finance GBS Operations.

Global Business Services: Delivering streamlined, scalable support—enhancing efficiency, compliance and service excellence across the company.

The role is based in Hyderabad (hybrid role). Be part of a creative and solution oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You'll Make a Difference

  • Establish and operationalize a comprehensive QA/QC framework across finance operations, covering Finance processes.
  • Embed quality checkpoints and control mechanisms within transactional workflows to ensure accuracy, compliance, and consistency.
  • Standardize review protocols and documentation practices across teams and geographies for traceability and uniformity.
  • Conduct regular quality audits and reviews to assess process integrity, identify gaps, and drive improvement opportunities.
  • Lead root cause analysis (RCA) for defects and implement corrective and preventive actions (CAPA) to reduce error rates.
  • Develop and maintain quality dashboards, scorecards, and KPIs to monitor performance and report trends to leadership.
  • Collaborate with process owners and cross-functional teams to align quality objectives with business goals and drive continuous improvement.
  • Design scalable governance models to extend QA/QC practices to other finance and business areas.
  • Facilitate training and mentoring programs to promote a quality-first mindset and foster a culture of excellence and accountability.

What Makes You the Right Fit

  • Bachelor's degree in Business Administration, Finance, or related field; Master's degree preferred.
  • Over 10+  years of experience in QA/QC and quality methodologies, with minimum of 4+ years into people management ideally within QP&A.
  • Proven expertise in quality and business process improvement (BPI) within BPO, contact center, or shared services environments.
  • Demonstrated success in driving transformational change and implementing sustainable solutions.
  • Skilled in analyzing and improving processes, implementing recommendations, and managing projects to completion.
  • Proficient in MS Office (Excel, PPT, Word, Visio, Outlook), Power Platform (utilization), and basic data analytics/reporting (SLA/KPI/PI).
  • Working knowledge of SAP, Power Platform development (preferred), and analytical tools like Minitab.

How Would You Stand Out?

  • Certified in Six Sigma, Lean, or PMO methodologies.
  • Excellent presentation and communication skills, with the ability to engage clients and executives effectively.
  • Strong analytical and problem-solving skills.

Why Choose Us?

  • Hybrid Model (3 days/week).
  • Professional onboarding process.
  • Training opportunities.
  • Two way transportation.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

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