Supplier Advisor

Supplier Advisor about randstad enterprise Randstad Sourceright is a global talent leader providing solutions and expertise that help companies position for growth execute on strategy and improve business agility Sourceright s experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce Key offerings include Managed Services Provider MSP programs Recruitment Process Outsourcing RPO Statement of Work SOW and Blended Workforce Solutions Randstad Sourceright offers solutions Globally as well as regional programs as required Working for a multi-country organisation means working with clients and colleagues with different backgrounds This results in a digital way of working and requires a proactive mind-set JOB SUMMARY The Supplier Strategic Administration office will be the engine room of the Global Supplier strategic function a team which focuses on high volume process heavy activities e g supplier on-boarding including compliance checks and contracting delivery of agreed SSM services to the client supplier audit responsibilities as well as working with the wider SSM team to agree on a roadmap of central activities which can benefit the full team e g SSM data and reporting requirements This role will be responsible for ensuring that the Supplier Strategic Administration office is set up to work in a scalable cost and time efficient manner leveraging near-shore and off-shore location options and automation as appropriate This role will partner with Supplier Manager and Relations resources to ensure alignment on supplier on-boarding plans for new client implementations and for major BAU projects with existing clients The Supplier Advisor supports the business with the right expertise and skills They provide support to client programs their stakeholders and on- and off-site colleagues Support consists of handling more complex not standardized issues which requires in depth knowledge of systems and processes i e Vendor Vault Working around the three key components of supply chain to drive a professional supply advisor function People - localised market knowledge functional expertise scalable support structure supplier partnerships Process - qualification and onboarding contract management compliance audit performance monitoring Tech - global visibility analytics contract lifecycle management supplier data management In conjunction with their line manager this role will be responsible for working with the Supplier Manager and Supplier Relations pillars to ensure that RSR suppliers including Op Co s and preferred suppliers are on-boarded to new client accounts as per agreed business processes and as requested This role will also be responsible for ensuring client and supplier satisfaction POSITION ACCOUNTABILITIES Manage and support the onboarding process of 3rd party suppliers including contacting contracting and connecting agencies to tech systems across appropriate region s Update and manage internal databases accurately data tracking and process improvements on selected account s Back-office support of operations account managers MSP consultants Identification of needs and requirements of suppliers account teams and support services legal finance etc and advising them on how to use existing Supplier Management products and services Helping issue resolution invoicing problems logins data changes through coordination between the necessary teams Creation of admin best practice and on-the-job training modules designing process descriptions guidelines Participation in internal calls with the team and accounts Driving knowledge sharing organization and provision of training Support Account teams attending meetings with Operations lead as appropriate provide best practice ideas plan and create necessary tooling coordinate and run the project with Supply Advisor team members Administrative back-office support to Supplier Managers during project implementation Carry out prescribed internal client management activities and provides support to others by following existing procedures Manage complex questions and issues from suppliers to support the organization Provide support to client programs by handling more complex not standardized issues Act as an ambassador of the client broad knowledge on client trends competitors Work with colleagues to solve issues ownership for finding answers Escalation handling and creating action plan based on feedback Monitor support process verify appropriate approach of support Understanding of account SLAs in scorecards and support clients with expertise and give advice on SLA requirements Provide friendly and responsive support via email ticketing system and phone chat End-to-end client process knowledge Understanding practicing One Team approach Data Collection Analysis Maintain agency details company financial etc in internal Salesforce database accurately Compliance checking of suppliers incl gathering and reviewing certificates proof documents of details provided e g liability certificates financial proof documents etc based on agreed terms conditions client requirements Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats Develop and create more complex not standardized reports on technical support activities EXPERIENCE A minimum of 1 years of administration experience in preferably human resources or service centre Experienced practitioner able to work unsupervised Experience working in a commercial support environment Preferably international experience in a staffing recruitment organization Experience on application support Experience with implementations project management experience Requirements This is a global role and the roles requires the individual to work with colleagues suppliers and clients across all regions Possess outstanding oral and written communication skills Knowledge of VMS or ATS tools RSR structure and ways of working The 3 Regions in RSR how does it work Next to MSP and RPO also other RSR services GDPR Deep client specific knowledge knowledge on multiple clients Additional roles e g Buddy local champion Interns management Ability to work in a metrics driven environment Regional local laws knowledge Intercultural relationship management Basic manage daily operational tasks in ATS VMS system DocuSign Salesforce VendorVault