Director E-commerce Marketplace

Job Description Director E-commerce Marketplace As a rapidly scaling digital-first wellness and beauty ecosystem, our brands are distributed through our own website and leading online marketplaces across India. We are seeking a high-impact, PnL-focused Director E-commerce Marketplace who will be responsible for architecting and driving the growth strategy, profitability, and end-to-end business performance of one or more marketplace channels across our portfolio. This role demands a commercial leader with depth in consumer behaviour and e-commerce dynamics and the ability to assimilate category codes and trends over to unlock revenue through data-led decision-making and cross-functional influence. Why This Role Matters This leader will directly shape the revenue trajectory of our digital ecosystem. The role demands someone who is not just an operator, but a strategic thinker, negotiator, and business ownersomeone who can turn marketplace channels into a competitive moat. Key Responsibilities Strategy and Business Leadership - Own and drive the marketplace growth strategy for assigned platforms, ensuring revenue maximization, profitability, and brand dominance. - Manage senior relationships with marketplace leadership teams, negotiate commercial terms, secure visibility levers, and co-create growth plans. - Champion category, assortment, and pricing strategies to establish competitive advantage and market leadership. - Understand and tailor company's strategy for each channel x category PandL Ownership and Commercial Accountability - Lead the complete PandL for the marketplace channelplan budgets, forecast revenue, manage profitability, and deliver against targets. - Optimize spends across discounts, commissions, ad budgets, logistics, and marketing investments to maintain robust contribution margins. - Continuously evaluate ROI across levers and course-correct strategies based on performance metrics. Sales, Growth and Performance Marketing - Design and execute marketplace-led campaigns, visibility events, and platform collaborations to scale GMV and New-to-Brand customer acquisition. - Oversee marketplace advertising strategy including CPC, Sponsored Ads, DSP, etc and ensure optimal RoAS, ACoS, and conversion performance. - Build actionable insights from consumer data, feedback, and purchase behavior to improve listing performance, pricing, and demand predictability. Operations, Supply Chain and Fulfilment Excellence - Collaborate with supply chain leaders to ensure healthy inventory planning, demand forecasting, stock rotations, and availability across SKUs. - Reduce operational leakagesreturns, OFDs, RTOs, stockouts, and delayed deliveriesthrough tightening SOPs and vendor accountability. - Ensure operational compliance with platform policies, catalogue hygiene, and listing governance. Data Intelligence and Competitive Benchmarking - Build dashboards and reporting frameworks to track revenue, margins, traffic, CTR, CPR, conversion, and repeat purchase metrics. - Conduct competitive benchmarking on pricing, assortment, share-of-voice, and platform algorithms to proactively unlock category opportunities. Cross-Functional Leadership - Partner with brand, marketing, supply chain, finance, and product teams to align marketplace goals with broader business strategy. - Coach and mentor marketplace executives/managers, building a high-performance team with strong commercial and analytical capabilities. Qualifications And Experience Education - Bachelor's degree in Business, Marketing, Commerce, or a relevant field; MBA preferred. Experience - Upto 8 years of hands-on experience in e-commerce marketplace management, ideally with a high-growth D2C brand portfolio. - Proven success in owning marketplace PandL and scaling channels such as Amazon, Flipkart, Nykaa, Blinkit or similar. Skills And Competencies - Strong commercial and analytical thinking; advanced proficiency in Excel, marketplace dashboards, and performance analytics tools. - Exceptional negotiation skills with the ability to influence senior external stakeholders. - Highly execution-oriented leader with a bias for action, problem-solving mindset, and comfort operating in a fast-paced growth environment. - Demonstrated ability to drive cross-functional outcomes and lead teams toward ambitious revenue and profitability goals.