Senior Manager

Sprinklr is a leading enterprise software company for all customer-facing functions With advanced AI Sprinklr s unified customer experience management Unified-CXM platform helps companies deliver human experiences to every customer every time across any modern channel Headquartered in New York City with employees around the world Sprinklr works with more than 1 000 of the world s most valuable enterprises global brands like Microsoft P G Samsung and more than 50 of the Fortune 100 Learn more about our culture and how we make our employees happier through The Sprinklr Way We are looking for a highly skilled and experienced Senior Manager- Product Engineering AI ML to lead and scale our AI ML initiatives In this role you will drive the development deployment and optimization of AI ML models and solutions that directly impact business outcomes You will lead a team of data scientists machine learning engineers working closely with product engineering and business stakeholders What you ll do Lead the end-to-end lifecycle of AI ML projects from problem definition and data exploration to model development deployment and monitoring Manage and mentor a cross-functional team of AI ML professionals Define the AI ML roadmap and strategy aligned with business goals Oversee model accuracy performance ethical AI practices Collaborate with engineering and product teams to integrate ML models into production systems Stay abreast of the latest AI ML technologies frameworks and research Ensure scalability reliability and performance of AI ML systems Present findings and insights to senior leadership and stakeholders Drive innovation by identifying new AI opportunities within the organization What make s you qualified Bachelor s or Master s degree in Computer Science Data Science Machine Learning Mathematics or a related field Ph D preferred 8 years of experience in AI ML with at least 3 years in a leadership or managerial role Strong proficiency in Python Agentic AI TensorFlow PyTorch Scikit-learn or similar ML frameworks Deep understanding of machine learning algorithms deep learning NLP and data mining techniques Experience with cloud platforms AWS GCP or Azure and ML Ops tools and a strong understanding of cloud deployment technologies like Kubernetes or Docker containers Proven track record of deploying AI solutions in production environments Excellent leadership project management and communication skills Knowledge of data privacy regulations and ethical AI practices Publications or patents in the AI ML field Experience with Multi-Modal ML including Generative AI Why You ll Love Sprinklr We re committed to creating a culture where you feel like you belong are happier today than you were yesterday and your contributions matter At Sprinklr we passionately genuinely care For full-time employees we provide a range of comprehensive health plans leading well-being programs and financial protection for you and your family through a range of global and localized plans throughout the world For more information on Sprinklr Benefits around the world head to to browse our country-specific benefits guides We focus on our mission We founded Sprinklr with one mission to enable every organization on the planet to make their customers happier Our vision is to be the world s most loved enterprise software company ever We believe in our product Sprinklr was built from the ground up to enable a brand s digital transformation Its platform provides every customer-facing team with the ability to reach engage and listen to customers around the world At Sprinklr we have many of the world s largest brands as our clients and our employees have the opportunity to work closely alongside them We invest in our people At Sprinklr we believe every human has the potential to be amazing We empower each Sprinklrite in the journey toward achieving their personal and professional best For wellbeing this includes daily meditation breaks and virtual fitness We have continuous learning opportunities available with LinkedIn Learning and more EEO - Our philosophy Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender race ethnicity age and lifestyle preference among others We value and celebrate diversity and fervently believe every employee matters and should be respected and heard We believe we are stronger when we belong because collectively we re more innovative creative and successful Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status See also Sprinklr s EEO Policy and EEO is the Law