Product Support Engineer Ii

About ZscalerServing thousands of enterprise customers around the world including 40 of Fortune 500 companies Zscaler NASDAQ ZS was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users As the operator of the world s largest security cloud Zscaler accelerates digital transformation so enterprises can be more agile efficient resilient and secure The pioneering AI-powered Zscaler Zero Trust Exchangexe2x84xa2 platform which is found in our SASE and SSE offerings protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users devices and applications in any location Named a Best Workplace in Technology by Fortune and others Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry If you thrive in an environment that is fast-paced and collaborative and you are passionate about building and innovating for the greater good come make your next move with Zscaler Our Customer Success Strategy Operations team uses valuable data and market research to help our customers succeed and lead value Our teams collaborate to identify solutions using competitor and industry trend analysis providing valuable insights for strategic decision-making We re responsible for facilitating smooth transitions during organizational change efforts that promote employee adoption You ll be an important contributor to solving challenges faced by our client-facing teams to help make Zscaler more efficient in meeting our customers needs We re looking for an experienced Product Support Engineer II to join our Global Customer Support team Reporting to the Manager Product Support you ll be responsible for Providing second line phone email consultation to independently debug complex security network problems Reproducing customer issues to verify problems and provide feedback to Engineering and Operations teams Creating entries in our technical support online database to document any incident resolution that is not found in our knowledge base Promoting a team environment by assisting and contributing to fellow Zscaler employees whenever necessary to enhance the professional development of everyone Understanding the product direction and customer use-cases and contribute to product and code changes through all points of the product cycle What We re Looking for Minimum Qualifications Minimum 2 years experience working as Support Engineer supporting networking or web security products Experience with operating systems such as Linux Unix and Free BSD Experience troubleshooting network issues and familiarity with the necessary tools Ping Traceroute MTR Experience of protocols such as HTTP SMTP FTP DNS Working Knowledge of networking and security products and enterprise Network Infrastructure What Will Make You Stand Out Preferred Qualifications Bachelor of Science in Computer Science Engineering or an equivalent advanced industry certifications Zscaler product experience Script knowledge SHELL Python LI-RR1 LI-HybridAt Zscaler we are committed to building a team that reflects the communities we serve and the customers we work with We foster an inclusive environment that values all backgrounds and perspectives emphasizing collaboration and belonging Join us in our mission to make doing business seamless and secure Our Benefits program is one of the most important ways we support our employees Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks and more By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines Zscaler is committed to providing equal employment opportunities to all individuals We strive to create a workplace where employees are treated with respect and have the chance to succeed All qualified applicants will be considered for employment without regard to race color religion sex including pregnancy or related medical conditions age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws See more information by clicking on the link Pay TransparencyZscaler complies with all applicable federal state and local pay transparency rules Zscaler is committed to providing reasonable support called accommodations or adjustments in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancy-related support