Customer Support Executive

3 weeks ago


Ahmedabad, Gujarat, India SKIPS University Full time
Customer Interaction: Respond promptly to customer inquiries via phone, email, and chat, providing accurate information about products and services.

Issue Resolution: Handle and resolve customer complaints with empathy and efficiency, ensuring customer satisfaction.

Record Maintenance: Document customer interactions, transactions, comments, and complaints in our CRM system.

Feedback Collection: Gather customer feedback and share insights with relevant departments to improve products and services.

Process Improvement: Identify trends in customer issues and suggest solutions to enhance customer experience.

Team Collaboration: Work closely with team members and other departments to ensure consistent and high-quality customer service.

Contact :

Rinkal Kothiya

HR Manager

9824945442

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