Operations Manager
4 days ago
Job Description Who You Are The Operations Manager role at Stripe is a management position within their financial infrastructure, responsible for overseeing Enhanced Due Diligence (EDD) processes that involve thorough customer verification for financial crime compliance. This role demands significant experience in people management, financial services operations, and a strong background in Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures, particularly in risk assessment and innovative process improvement. Key Responsibilities - Lead and manage teams involved in Enhanced Due Diligence. - Oversee daily operations and service delivery for EDD workflows. - Implement and manage processes to identify high-risk customers and businesses. - Collaborate with global stakeholders to ensure compliance and operational effectiveness. - Promote process improvement and innovation within the EDD function. Required Experience And Skills - People Management: At least 8+ years of direct experience in managing teams. - Financial Services: Experience in the financial services sector, particularly related to payments, risk, and compliance. - EDD Expertise: Strong understanding of Enhanced Due Diligence, Know Your Customer (KYC), and Customer Due Diligence (CDD) requirements. - Financial Crime: Knowledge of financial crimes, including AML investigations. - Communication: Exceptional written and verbal communication skills. - Operational Background: A robust background in operations, including the launch of new processes and service delivery. Why is this role at Stripe important As a financial infrastructure platform, Stripe must ensure that its users comply with regulations, particularly in the areas of financial crime and fraud prevention. The EDD Operations Manager plays a vital role in managing the processes and teams that conduct the necessary due diligence to identify and mitigate these risks, safeguarding the platform's integrity and security. In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. Pay and benefits Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.
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