Manager Operations

Job Description Your ideas can drive the future of corporate travel. Join BCD and challenge the status quo Manager Operations Full time, Bangalore The Manager, Operations is responsible for the overall management and performance of the travel operations including operational performance, client servicing and retention, employee management and budgetary and cost management. This position demonstrates an extensive understanding and applicability of all areas in the travel industry, call center operations and client servicing. As a Manager Operations, you will - Strong understanding of a client policies and processes, determining the impact to the operation team as changes are implemented - Has a strong understanding and accurately and provides direction on a large spectrum of travel supplier rules - Maintains and seeks expansion of current knowledge of various industries (Travel Management, Account Management, Contact Center Operations, etc.) - Supports BCD Travel and client driven initiatives - Reviews operations performance reports and provides direction and implements programs to improve the performance of the operations against goals - Consistently follows BCD Travel guidelines - Leads the team in error reduction efforts, providing direction, measurement and reviews of progress against goals - Ensure customer satisfaction is measured and goals are met; implementing plans for continuous improvement - Manages all key performance metrics evaluating or implementing and reviewing measurements, coaching and continuous improvement - Monitors and controls departmental expenses, seeking and implementing improvements to improve the profitability of the operations - Leads the effort to implement new business implementations (client, technology, processes, etc.) successfully and on-budget - Manages overall budget and performance against budget - Responsible for evaluating and maintaining operation staffing - Responsible for all assigned administrative tasks - Leads change efforts, providing information and communication - Identify and communicate risks, issues and benefits to the operations and/or the customer About You - Bachelor degree, or equivalent work experience (preferred) - Minimum of five (5) years corporate travel experience. - Prior managerial experience - Thorough knowledge of the travel industry, fares and markets. - Knowledge of specified GDS(s). - Thorough knowledge of travel agency operations - Knowledge of word processing, spreadsheets, presentation, and email software - Ability to travel on a regular basis - Ability to work night and weekends, when needed About Us We're a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We're committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel. Your life at BCD Working at BCD means connecting, collaborating and celebrating. You'll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don't just take our word for it Hear why people join BCD and more about the great perks of Life at BCD. You'll be offered - Flexible working hours and work-from-home or remote opportunities - Opportunities to grow your skillset and career - Generous vacation days so you can rest and recharge - A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools - Travel industry professional perks and discounts - An inclusive work environment where diversity is celebrated Ready to join the journey Apply now We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [Confidential Information]