IN-Sr Technical Consultant

3 weeks ago

Coimbatore India Blue Yonder Full time

Job Description Scope: - The Sr Technical Consultant - Cloud acts as the point of escalation for infrastructure operations, responsible for handling complex issues, driving root cause analysis, and implementing long-term solutions. This role also contributes to infrastructure design, optimization, and strategic initiatives, while mentoring L1/L2 teams and ensuring adherence to best practices. Our current technical environment: - Microsoft Azure - VMware ESXi What you'll do: - Serve as the technical escalation point for critical incidents and cross-domain issues. - Perform deep-dive troubleshooting, root cause analysis (RCA), and long-term fixes for recurring problems. - Lead infrastructure upgrades, migrations, and complex changes across compute, storage, network, and cloud environments. - Work closely with L3 and architecture teams on solution design, providing operational insights and recommendations. - Drive process improvements and establish advanced SOPs, runbooks, and knowledge-sharing documents. - Collaborate with security and compliance teams to enforce governance and risk mitigation. - Engage with vendors for escalations, patch management, and advanced product support. - Contribute to capacity planning, performance benchmarking, and cost optimization efforts. What we are looking for: - Bachelor's degree in IT/Computer Science/Electronics (preferred) or equivalent diploma. - 3-8 years of experience in infrastructure support/engineering roles. - Relevant certifications (e.g., Microsoft, Red Hat, VMware, CCNA, ITIL Intermediate) are highly desirable. - Expertise in at least two core domains (e.g., Windows/Linux servers, virtualization, storage/backup, networking, cloud). - Strong troubleshooting and analytical skills for complex, multi-layered issues. - Experience with scripting/automation (PowerShell, Python, Ansible, Terraform, etc.). - Familiarity with enterprise monitoring, ITSM, and infrastructure orchestration tools. - Good understanding of ITIL processes with experience driving problem/change management. - Strong communication and collaboration skills to coordinate across teams. - This role involves rotational shifts, including night shifts, to provide 24/7 application support. - Flexibility to work weekends and public holidays as per shift schedule. - Ability to handle responsibilities independently during off-hours. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours Find out here: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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