▷ Apply Now: Client Servicing Associate, Amazon Shipping

4 weeks ago


Gurgaon Haryana, India Amazon Full time

DESCRIPTION Amazon has one of the largest most trusted shipping networks in India ATS We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better in turn grow their business This role will be responsible for managing and growing B2B relationships with our key shipper accounts We are seeking a street-smart result-oriented candidate with B2B sales and business development experience and preferably from the shipping logistics industry Candidate should be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities and changing landscapes One should be collaborative but equally data-driven and analytical The individual should constantly strive to expand our understanding of the metrics and industry You to create an understanding of the product and target market and create your account management strategy to retain and grow shippers and win business volume from them Additionally you will be responsible for maintaining positive shipper relations by managing critical input levers Key job responsibilities Deliver positive experience to assigned shipper accounts and resolve all queries Develop individual client servicing strategy at a shipper-level Understanding and reinforcing the internal system and operational capabilities and align shipper expectations Resolve shipper queries by liaising with internal stakeholders across program operations Action proactive and reactive measures on key service parameters like operations claims and escalations Follow the standard operating processes to scale the working of the function A day in the life A day in the life 1 Enabling data transparency through unblocking MIS queries 2 Ensure all API status-es are being pushed 3 Arrange pickup and deliveries for escalated shipments through effective LMR mechanism 4 Train shipper on passing correct NDR feedback and claims 5 Monitor shipper performance and drive insights 6 Identify NVA tasks and find solutions to automate or reduce the tasks 7 Be a custodian of shipper experience and cascade feedback internally 8 Act as an effective bridge between shipper and internal sales AM and cross-functional stakeholders BASIC QUALIFICATIONS - - Bachelor s degree or equivalent or 2 years of Amazon blue badge FTE experience - - Work a flexible schedule shift work area including weekends nights and or holidays - - 3 years of data analysis and formula creation in Microsoft Excel experience - - Experience using data to drive root cause elimination and process improvement - - More than 3 year of experience in B2B Client servicing or customer service - - Experience in an analytical results-oriented environment with external customer interaction - - Proven ability to understand the business by the numbers and streamline escalations - - Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly - - Knowledge of English Hindi is a must Additional language knowledge will be an added advantage PREFERRED QUALIFICATIONS - Bachelor s degree in operations supply chain or logistics - Experience working with e-commerce or logistics - Deep understanding of the B2C transportation landscape in India with prior interactions with shippers Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner



  • Gurgaon, Haryana, India Amazon Full time

    Description Amazon has one of the largest most trusted shipping networks in India ATS We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better in turn grow their business This role will be responsible for managing and growing relationships with our key shipper accounts...


  • Gurgaon, Haryana, India Amazon Full time

    DESCRIPTIONOur customers have immense faith in our ability to deliver packages timely and as expected A well planned network seamlessly scales to handle package movements a day It has monitoring mechanisms that detect failures before they even happen such as predicting network congestion operations breakdown and perform proactive corrective actions ...


  • Gurgaon, Haryana, India Amazon Full time

    DESCRIPTION Our customers have immense faith in our ability to deliver packages timely and as expected A well planned network seamlessly scales to handle millions of package movements a day It has monitoring mechanisms that detect failures before they even happen such as predicting network congestion operations breakdown and perform proactive...


  • Gurgaon, Haryana, India Amazon Full time

    DESCRIPTION Are you customer obsessed relentlessly focused on achieving high standards street-smart and analytical execution focused hungry and passionate about e-commerce an experienced sales executive with a strong work ethic If yes this opportunity will appeal to you Amazon Seller Services is an important division of Amazon Inc a multi-national company...


  • Gurgaon, Haryana, India Amazon Full time

    DESCRIPTIONAmazon s global fulfillment network enables any merchant to ship items that are ordered on Amazon to any place on earth There is a complex network of ways in which items move between vendor locations Amazon warehouses and customer locations as well as several intermediate locations through which packages travel before reaching the customer ...


  • Gurgaon, Haryana, India Amazon Full time

    DESCRIPTIONAre you customer obsessed relentlessly focused on achieving high standards street-smart and analytical execution focused hungry and passionate about e-commerce an experienced sales executive with a strong work ethic If yes this opportunity will appeal to you Amazon Seller Services is an important division of Amazon Inc a multi-national...

  • Sr Ad Sales Mgr

    3 weeks ago


    Gurgaon, Haryana, India Amazon Full time

    DESCRIPTION Amazon Ads is seeking an Senior Ad Sales Manager to join our rapidly-growing Video Ads Sales team Amazon is committed to delivering best in class products devices and services in the video ads space and this role will help connect brands with our newest ad solutions to delight customers and deliver results This is an exciting time to join a...


  • Gurgaon, Haryana, India Amazon Full time

    DESCRIPTIONAmazon com Inc is a US-based multinational electronic commerce company headquartered in Seattle Washington Jeff Bezos founded Amazon com Inc in 1994 and launched it online in 1995 Amazon com started as an online bookstore but soon diversified selling DVDs CDs MP3 downloads computer software video games electronics apparel furniture...


  • Gurgaon, Haryana, India Amazon Full time

    DESCRIPTIONAmazon Visual Innovation Services VIS builds the world s best online shopping experience through photography video graphic design and usability design enabling millions of customers to make more informed purchasing decisions Visual Innovation Services VIS at Amazon is a large and fast-growing network of teams located throughout North...


  • Gurgaon, Haryana, India Amazon Full time

    DESCRIPTION Do you want to define the future of Internet commerce Are you a top-notch software engineer with a creative flare strong problem-solving skills the drive to build and ship products fast a solid computer science background and the desire to build Amazon s next generation Internet-facing technology Come talk with us about joining our team to help...