Transportation Representative, Shipping

3 days ago

Gurgaon, Haryana, India Amazon Full time
A transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions.

Key job responsibilities
Deliver positive experience to assigned shipper accounts and resolve all queries

• Develop individual client servicing strategy at a shipper-level

• Understanding and reinforcing the internal system and operational capabilities and align shipper expectations

• Resolve shipper queries by liaising with internal stakeholders across program, operations

• Action proactive and reactive measures on key service parameters like operations, claims and escalations

• Follow the standard operating processes to scale the working of the function

A day in the life
A day in the life
1. Enabling data transparency through unblocking MIS queries
2. Ensure all API status-es are being pushed
3. Arrange pickup and deliveries for escalated shipments through effective LMR mechanism
4. Train shipper on passing correct NDR feedback and claims
5. Monitor shipper performance and drive insights
6. Identify NVA tasks and find solutions to automate or reduce the tasks
7. Be a custodian of shipper experience and cascade feedback internally
8. Act as an effective bridge between shipper and internal sales/ AM and cross-functional stakeholders

Basic Qualifications:
- - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- - 3+ years of data analysis and formula creation in Microsoft Excel experience
- - Experience using data to drive root cause elimination and process improvement
- - More than 3 year of experience in B2B Client servicing or customer service
- - Experience in an analytical, results-oriented environment with external customer interaction.
- - Proven ability to understand the business "by the numbers" and streamline escalations
- - Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly.
- - Knowledge of English, Hindi is a must. Additional language knowledge will be an added advantage.

Preferred Qualifications:
- Bachelor's degree in operations, supply chain or logistics
- Experience working with e-commerce or logistics.
- Deep understanding of the B2C transportation landscape in India with prior interactions with shippers

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