Transportation Representative, Shipping

3 days ago

Gurgaon, Haryana, India Amazon Full time
A transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions.

Key job responsibilities
Deliver positive experience to assigned shipper accounts and resolve all queries

• Develop individual client servicing strategy at a shipper-level

• Understanding and reinforcing the internal system and operational capabilities and align shipper expectations

• Resolve shipper queries by liaising with internal stakeholders across program, operations

• Action proactive and reactive measures on key service parameters like operations, claims and escalations

• Follow the standard operating processes to scale the working of the function

A day in the life
A day in the life
1. Enabling data transparency through unblocking MIS queries
2. Ensure all API status-es are being pushed
3. Arrange pickup and deliveries for escalated shipments through effective LMR mechanism
4. Train shipper on passing correct NDR feedback and claims
5. Monitor shipper performance and drive insights
6. Identify NVA tasks and find solutions to automate or reduce the tasks
7. Be a custodian of shipper experience and cascade feedback internally
8. Act as an effective bridge between shipper and internal sales/ AM and cross-functional stakeholders

Basic Qualifications:
- - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- - 3+ years of data analysis and formula creation in Microsoft Excel experience
- - Experience using data to drive root cause elimination and process improvement
- - More than 3 year of experience in B2B Client servicing or customer service
- - Experience in an analytical, results-oriented environment with external customer interaction.
- - Proven ability to understand the business "by the numbers" and streamline escalations
- - Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly.
- - Knowledge of English, Hindi is a must. Additional language knowledge will be an added advantage.

Preferred Qualifications:
- Bachelor's degree in operations, supply chain or logistics
- Experience working with e-commerce or logistics.
- Deep understanding of the B2C transportation landscape in India with prior interactions with shippers

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

  • Transportation Specialist, Shipping

    2 weeks ago

    Gurgaon, Haryana, India Amazon Full time ₹ 25,00,000 - ₹ 70,00,000 per year

    Amazon has one of the largest & most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better & in turn grow their business. This role will be responsible for managing and growing relationships with our key shipper accounts.We...

  • Transportation Specialist, Shipping

    2 weeks ago

    Gurgaon, Haryana, India Amazon Full time US$ 1,80,000 - US$ 5,40,000 per year

    DescriptionAmazon has one of the largest & most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better & in turn grow their business. This role will be responsible for managing and growing relationships with our key shipper...

  • Transportation Sales Manager

    2 weeks ago

    Gurgaon, Haryana, India Avaal Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    ATH Broker is a leading logistics and transportation solutions provider, specializing in connecting shippers with reliable carriers. We are currently seeking a dedicated and experienced Freight Broker Agent with a strong track record of shipper onboarding in the Indian markets. If you have a passion for the logistics industry and thrive on building strong...

  • Customer Service Representative

    6 days ago

    Gurgaon, Haryana, India Innoblooms Info Services Pvt. Ltd. Full time

    Job Title: Customer Service RepresentativeLocation: GurgaonJob Description:We are looking for enthusiastic Customer Service Representatives to join our dynamic team in Gurgaon. The ideal candidate should have excellent English communication skills and a strong customer-focused attitude.Requirements:Experience: 0 to 5 years (Freshers are...

  • Sales Representative

    3 days ago

    Gurgaon, Haryana, India Earnest Travels & Hospitality Pvt. Ltd Full time

    Job Summary:We are seeking an enthusiastic and customer-oriented Female Sales Representative to join our travel company sales team. This role involves promoting travel packages, engaging with clients, closing sales, and providing exceptional service to ensure a memorable travel experience for our customers.Key Responsibilities:Sales & Client EngagementHandle...

  • Business Intelligent Engineer II, Ship With

    3 days ago

    Gurgaon, Haryana, India Amazon Full time

    Our customers have immense faith in our ability to deliver packages timely and as expected. A well planned network seamlessly scales to handle millions of package movements a day. It accurately forecasts the package movements across the network, has monitoring mechanisms that detect failures before they even happen (such as predicting network congestion,...

  • Inside Sales Representatives

    4 days ago

    Gurgaon, Haryana, India S & S BROKERAGE INC Full time

    Company DescriptionS & S Brokerage Inc. is a 3PL transportation company based in New Jersey, specializing in time-critical shipments with guaranteed pickup and delivery. The company collaborates with a team of dedicated preferred carriers to provide reliable solutions for clients. With a focus on efficiency, promptness, and customer satisfaction, S & S...

  • Operations Executive

    22 hours ago

    Gurgaon, Haryana, India VNA Logistics Pvt. Ltd. Full time

    **Job Title: Operations Executive – Sea Import/ExportJob Summary:Looking for an Operations Executive with 1–2 years of experience in international sea import/export to handle day-to-day shipping operations and documentation.Key Responsibilities:• Manage sea import/export shipments from booking todelivery.• Coordinate with shipping lines, CHA, and...

  • Import And Export Executive

    5 days ago

    Gurgaon, Haryana, India Scenic Developers Pvt Ltd Full time

    Manage import & export documentation, including invoices, packing lists, LC, BL, COO,&shipping documents. Coordinate with suppliers, freight forwarders, CHA (Customs House Agents), and transporters for timely shipment and delivery.

  • Freight Broker

    3 days ago

    Gurgaon, Haryana, India Augustus Transport LLC Full time

    Company DescriptionAugustus Transport LLC is a leading provider of trucking, warehousing, and distribution services, specializing in complex logistics solutions. With a focus on safety, efficiency, and customer satisfaction, we offer a range of trucking services such as flatbed freight, over-the-road freight, and expedited shipping. Our warehouses are...