Transportation Representative, Shipping

2 days ago

Gurgaon, Haryana, India Amazon Full time ₹ 40,00,000 - ₹ 80,00,000 per year
A transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions.

Key job responsibilities
Deliver positive experience to assigned shipper accounts and resolve all queries

• Develop individual client servicing strategy at a shipper-level

• Understanding and reinforcing the internal system and operational capabilities and align shipper expectations

• Resolve shipper queries by liaising with internal stakeholders across program, operations

• Action proactive and reactive measures on key service parameters like operations, claims and escalations

• Follow the standard operating processes to scale the working of the function

A day in the life
A day in the life
1. Enabling data transparency through unblocking MIS queries
2. Ensure all API status-es are being pushed
3. Arrange pickup and deliveries for escalated shipments through effective LMR mechanism
4. Train shipper on passing correct NDR feedback and claims
5. Monitor shipper performance and drive insights
6. Identify NVA tasks and find solutions to automate or reduce the tasks
7. Be a custodian of shipper experience and cascade feedback internally
8. Act as an effective bridge between shipper and internal sales/ AM and cross-functional stakeholders

Basic Qualifications:
- - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- - 3+ years of data analysis and formula creation in Microsoft Excel experience
- - Experience using data to drive root cause elimination and process improvement
- - More than 3 year of experience in B2B Client servicing or customer service
- - Experience in an analytical, results-oriented environment with external customer interaction.
- - Proven ability to understand the business "by the numbers" and streamline escalations
- - Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly.
- - Knowledge of English, Hindi is a must. Additional language knowledge will be an added advantage.

Preferred Qualifications:
- Bachelor's degree in operations, supply chain or logistics
- Experience working with e-commerce or logistics.
- Deep understanding of the B2C transportation landscape in India with prior interactions with shippers

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

  • Shipping Executive

    4 days ago

    Gurgaon, Haryana, India Agrocorp International Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key Responsibilities:Liaise with freight forwarders, shipping lines, and port authorities to ensure timely operations.Follow up on empty container release, documentation, and submission of required forms (SI, VGM, LOI, etc.) and local charges payments.Track container movement and update container gate-in, onboard, and arrival at POD.Coordinate with CHA,...

  • Transportation Sales Manager

    2 weeks ago

    Gurgaon, Haryana, India Avaal Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    ATH Broker is a leading logistics and transportation solutions provider, specializing in connecting shippers with reliable carriers. We are currently seeking a dedicated and experienced Freight Broker Agent with a strong track record of shipper onboarding in the Indian markets. If you have a passion for the logistics industry and thrive on building strong...

  • Transportation Representative, AV

    1 week ago

    Gurgaon, Haryana, India Amazon Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    TOC (Transportation Operation Center) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs....

  • Transportation Representative, AV

    1 week ago

    Gurgaon, Haryana, India Amazon Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    DESCRIPTIONTOC (Transportation Operation Center) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier...

  • APAC Regional Logistics Specialist, Global Transportation and Logistics

    2 weeks ago

    Gurgaon, Haryana, India Amazon Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    DESCRIPTIONAmazon is looking for an experienced APAC Regional Logistics Specialist to own the transportation of IT assets across various programs in APAC Region. This is an exciting opportunity to make history by becoming a member of a team whose purpose is to solve complex challenges creating unprecedented customer experiences on a daily basis. This role...

  • Customer Service Representative

    1 week ago

    Gurgaon, Haryana, India Innoblooms Info Services Pvt. Ltd. Full time ₹ 4,20,542 - ₹ 6,00,000 per year

    Job Title: Customer Service RepresentativeLocation: GurgaonJob Description:We are looking for enthusiastic Customer Service Representatives to join our dynamic team in Gurgaon. The ideal candidate should have excellent English communication skills and a strong customer-focused attitude.Requirements:Experience: 0 to 5 years (Freshers are...

  • Inside Sales Representatives

    4 days ago

    Gurgaon, Haryana, India S & S BROKERAGE INC Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionS & S Brokerage Inc. is a 3PL transportation company based in New Jersey, specializing in time-critical shipments with guaranteed pickup and delivery. The company collaborates with a team of dedicated preferred carriers to provide reliable solutions for clients. With a focus on efficiency, promptness, and customer satisfaction, S & S...

  • Ecommerce Customer Service Representative

    4 hours ago

    Gurgaon, Haryana, India Anny Lifestyle Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    As an Ecommerce Customer Service Representative, you will be responsible for assisting customers with their online orders. You will need to have exceptional communication skills, both written and verbal, and be able to provide solutions to customer inquiries in a timely manner. In this role, you will also need to be able to navigate various ecommerce...

  • Operations Executive

    32 minutes ago

    Gurgaon, Haryana, India VNA Logistics Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    **Job Title: Operations Executive – Sea Import/ExportJob Summary:Looking for an Operations Executive with 1–2 years of experience in international sea import/export to handle day-to-day shipping operations and documentation.Key Responsibilities:• Manage sea import/export shipments from booking todelivery.• Coordinate with shipping lines, CHA, and...

  • Import And Export Executive

    4 days ago

    Gurgaon, Haryana, India Scenic Developers Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Manage import & export documentation, including invoices, packing lists, LC, BL, COO,&shipping documents. Coordinate with suppliers, freight forwarders, CHA (Customs House Agents), and transporters for timely shipment and delivery.