Group Manager, Customer Success

b About Us Join us at Openprise the leader revolutionizing the revenue and marketing operations data automation landscape We re on a mission to redefine how businesses harness data to supercharge their marketing and sales efforts Our innovative no-code platform is the backbone of this ops-led transformation The Role We are seeking a dynamic and experienced Group Manager to join our Customer Success team in Hyderabad India In this pivotal role you will serve as the linchpin ensuring that the team operates smoothly and efficiently to meet organizational objectives Reporting directly to Director Customer Success you will play a critical role in driving the success of our Customer Success team by providing strong leadership strategic direction and operational guidance to both our customers and your team Your primary focus will be on fostering a culture of collaboration accountability and continuous improvement within the CS team empowering team members to reach their full potential and deliver exceptional results You will ensure the smooth operations of the India-based CS team serve as a managerial liaison between the India-based CS and the US-based CS team collaborate with the management of our India-based office and provide feedback to US-based CS leadership In addition to managing day-to-day operations you will also be actively involved in strategic planning and decision-making processes working closely with senior management to define goals set priorities and allocate resources effectively Furthermore as a key member of the leadership team you will be responsible for representing the interests of your department or team in cross-functional discussions ensuring alignment with broader organizational goals and objectives You will have the opportunity to contribute to the development and implementation of company-wide policies procedures and initiatives aimed at enhancing overall performance and driving long-term success The ideal candidate for this role will possess a unique blend of leadership acumen strategic vision and operational expertise You must have a proven track record of successfully leading teams in a dynamic and fast-paced environment Additionally exceptional communication skills both verbal and written are essential as you will be required to interact with internal stakeholders external partners and clients on a regular basis Responsibilities Work interactively with the rest of the CS team to problem-solve develop new best practices and improve platform adoption Engage with customers to build out jobs in the Openprise platform Provide strong leadership and strategic direction to the Customer Success team in India Ensure smooth and efficient operation of the team to meet organizational objectives Foster a culture of collaboration accountability and continuous improvement within the team Empower team members to reach their full potential and deliver exceptional results Oversee day-to-day operations of the India Customer Success team Actively participate in strategic planning and decision-making processes Work closely with senior management to define goals set priorities and allocate resources effectively Represent the interests of the Customer Success team in cross-functional discussions Ensure alignment with broader organizational goals and objectives Contribute to the development and implementation of company-wide policies procedures and initiatives Utilize leadership acumen strategic vision and operational expertise to drive team success Demonstrate exceptional communication skills both verbal and written in interactions with internal stakeholders external partners and clients Requirements 8 years of hands-on experience with technology platforms Demonstrated proficiency in leveraging various technology platforms to drive operational efficiency and enhance customer experience Proven ability to adapt to evolving technological landscapes and implement innovative solutions to meet business objectives Track record of staying abreast of emerging technologies and leveraging them to gain a competitive edge in the market 5 years of strategic leadership in managing multi-tier teams Successfully led and managed multi-tier teams demonstrating proficiency in team building talent development and performance optimization Implemented effective leadership strategies to drive productivity foster collaboration and promote a positive work culture across diverse teams Accomplished in aligning team objectives with organizational goals ensuring synergy and cohesion across different levels of the team hierarchy Customer Service Client Management Experience Experience in customer service or client management is essential for effectively leading a Customer Success team Candidates should have a deep understanding of customer needs and preferences as well as experience in developing and implementing strategies to enhance customer satisfaction and retention Operational Expertise Strong operational skills are crucial for managing the day-to-day operations of the Customer Success team This includes experience in setting and achieving goals optimizing processes and ensuring efficient resource allocation Strategic Planning and Decision-Making Experience in strategic planning and decision-making is important for developing long-term strategies and initiatives to drive customer success and organizational growth Candidates should have experience in analyzing data identifying trends and making data-driven decisions to achieve business objectives Cross-Functional Collaboration Experience in working collaboratively with cross-functional teams is essential for representing the interests of the Customer Success team in discussions with other departments and ensuring alignment with broader organizational goals and objectives Communication Skills Exceptional communication skills both verbal and written are essential for effectively interacting with internal stakeholders external partners and clients Candidates should be able to communicate clearly concisely and persuasively to convey complex ideas and information Familiarity with marketing and or sales data and or marketing and sales operations platforms such as Salesforce com Microsoft Dynamics nprxHHiEi3