Customer Success Manager

4 weeks ago

Hyderabad, Telangana, India Innovapptive Full time

Job Title: Customer Success Manager - Domain Expert

We are innovating at Innovapptive, bringing the industrial front-line worker and back-office together. Our patented, Code-Free connected worker platform for SAP and IBM Maximo is disrupting and digitizing archaic processes for maintenance, operations, and supply chain.

The industrial front-line workers are empowered with highly reconfigurable mobile apps, while the back-office has real-time visibility into the workforce with better planning, scheduling, adoption monitoring, and actionable insights.

World's largest brands such as Newmont Mining, Dominion Nuclear, Hess, Shell, UNICEF, ConocoPhillips, Reckitt Benckiser are transforming their back-office and front-line industrial worker experiences.

We save companies millions by improving asset uptime, productivity, safety, and talent challenges, delivering jobs better, faster, cheaper, and safer.

We have Series B funding led by Vista Equity Partners, a leading global technology investor.

Our mission is made possible by our people. We come together through collaboration and ambition in a team-driven culture.

You will own customer relationships post-implementation, driving adoption, delivering value, and ensuring customer success.

This role blends product expertise, industry knowledge, and consultative skills to become a trusted advisor for our customers.

You will work closely with Professional Services, Product, and Support teams, driving customer outcomes, retention, and growth.

Key Responsibilities:

  • Drive product adoption, ROI realization & customer advocacy
  • Be the trusted advisor to global customers in Oil & Gas, Mining, Chemicals, and Manufacturing
  • Manage post-go-live customer relationships & escalations
  • Track customer health & usage metrics, driving proactive engagement
  • Collaborate with Product teams on customer feedback & roadmap inputs
  • Identify growth & cross-sell opportunities
  • Conduct training, workshops & assessments
  • Maintain accurate customer data in CRM

Requirements:

  • 3 to 9 years of experience in Customer Success / Consulting / Solution Delivery / Project Management
  • Domain expertise in Supply Chain, Asset Management, Field Services, or Industrial Operations (SCM/EAM/FSM)
  • Strong understanding of SaaS platforms & customer lifecycle management
  • Excellent communication & stakeholder management skills
  • Industry experience in Oil & Gas, Mining, Chemicals, or Manufacturing
  • Engineering background (Mechanical / Chemical / IT / Computers) preferred
  • MBA is a plus

Why Join Us?

Work with global industry leaders on transformational projects

Competitive compensation & benefits

Medical coverage for family

Learning & Development opportunities

Collaborative & inclusive culture

High-growth SaaS environment backed by marquee investors

What We Offer:

A positive, open, and highly-innovative environment and team

Entrepreneurial spirit with unlimited opportunity to grow

Opportunity to work with leading global brands on exciting and impactful projects

Competitive Base Pay

Best of plan on Vacation & Paid Time Off

Provision of Medical Insurance for family

Paid Maternity and Paternity leave

Bi-annual reviews to ensure transparency and promoting high performance culture

OKR Driven Performance Development Environment

Learning & Development - access to wide range of e-Learning courses

A host of Interest Groups/Clubs for Book Reading, Toastmasters, Sports, Music

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