Fault Management Engineer

2 days ago

Chennai Tamil Nadu, India NOKIA Full time

Job Category Customer Services Degree Level Bachelor s degree As a Fault Management Engineer resolve network and customer faults manage critical outages and ensure overall network integrity and performance Performs proactive O M assesses network changes and provides technical support to optimize network operations Requires strong analytical problem-solving and operational skills with participation in on-call rosters for critical situations Responsibilities Fault resolution of network and customer faults in a timely and efficient manner Manage Critical Faults and Outages in the network and perform Impact assessment of network configuration changes Develop other team members to enhance their technical expertise and will assess and mitigate the risk of any network changes Create and update support documentation will be monitoring of Projects and Change Requests with respect to network integrity Verification of the implementation of network configuration changes in accordance with detailed designs Develop and support of various O M and Routine procedures and any tools to assist and improve in maintaining the network Ensure any new network elements that are to be commissioned into the network are operationally accepted to avoid performance issues Provide technical support to Operations in performance capacity and configuration to maintain and optimize Network performance Qualifications Must-Have- 5 years experience in telecommunications or related industry Experience in Operations and preferably Managed Services Any certifications F5 CCNP CCSP CCIP CCIE CCSA CCSE JNCIA JNCIP Proven ability to work with others to meet common objectives and customer expectations Able to work in a changing environment and able to adapt to these changes Proven excellence in Planning Leadership Communication Negotiation Problem Solving and Organizational influence Nice-To-Have Takes initiative to creatively resolve issues and find solutions Proven ability to see business processes through a customer lens Comfortable communicating to all levels within the organization About the Team Some of our benefits Flexible and hybrid working schemes A minimum of 90 days of Maternity and Paternity Leave with the option to return to work within a year following the birth or adoption of a child based on eligibility Life insurance to all employees to provide peace of mind and financial security Well-being programs to support your mental and physical health Opportunities to join and receive support from Nokia Employee Resource Groups NERGs Employee Growth Solutions to support your personalized career skills development Diverse pool of Coaches Mentors to whom you have easy access A learning environment which promotes personal growth and professional development - for your role and beyond

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