TemIP-L3(Fault & Event Management)

2 weeks ago

Chennai, Tamil Nadu, India Teknowiz Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: TemIP-L3

Job Location- Chennai (Ongoing Contract/ Fixed Term Contract)

Education And Experience Required

  • 6 to 8+ years of professional experience in telecom/IT operations.
  • Bachelor of Science or equivalent degree in Computer Science, Electronics, Telecommunications, or related field.

Mandatory Skills
L3: TeMIP,

  • Working knowledge of TeMIP, Open NMS for fault and event management.
  • Basics of Linux: command-line proficiency, system navigation, basic scripting (shell/awk/sed).
  • Strong understanding of telecom OSS and alarm flow from EMS (Element Management System) to NMS.
  • Familiarity with fault management processes and alarm correlation mechanisms.
  • Ability to perform routine system health checks, including TeMIP process and service monitoring.
  • Capable of conducting first-level analysis on faults/incidents reported.
  • Basic understanding of:
  • Alarm enrichment
  • Resync functionality
  • TeMIP filters and rules
  • Regular reporting and escalation of recurring or critical issues to L3 support and tracking to closure.
  • Performing trap testing, collecting TCP logs, and analyzing logs for diagnostics.
  • Willingness and ability to work in rotational shifts (24/7 support environment).
  • Preparation and documentation of known issues, workarounds, and SOPs for future reference.
  • SSL Certificate Renewal: Responsible for tracking and renewing expiring SSL certificates used within the TeMIP environment; coordinating with security teams and ensuring minimal disruption during renewal activities.
  • Application Upgrade in SIT/DEV: Assist in TeMIP version upgrades by performing pre-upgrade validations, supporting deployment activities, and conducting post-upgrade checks to ensure service continuity and functionality.
  • Hands-on experience with TeMIP low-level filters such as Corrective Filter, Tap Filter, Transient Filter, Threshold Filter, Heap Filter, and Toggling Filter for effective alarm management, suppression, and refinement based on operational needs.
  • Knowledge of Alarm Beautifier for enhancing alarm readability by applying formatting rules, enriching alarm messages, and improving the operator's ability to quickly identify and respond to critical issues.
  • Direct NMS/EMS integration (TCP_CC/TELNET/ TCP_CC2/OPEN_CC creation, net-snmp related configuration)
  • Custom solution development based upon Ops requirement

Additional Preferred Skills (Nice To Have)

  • Scripting experience (Shell/Python) for automating routine tasks.
  • Exposure to ITIL processes, including Incident, Problem, and Change Management.
  • Understanding of SNMP, syslog, and other telemetry protocols.
  • Experience with reporting tools and KPI/metrics dashboards.
  • Strong communication and documentation skills.
  • Ability to work independently and as part of a collaborative team.

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