Fault Management Engineer

2 weeks ago

Thiruporur Tamil Nadu, India Nokia Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Description
As a Fault Management Engineer, resolve network and customer faults, manage critical outages, and ensure overall network integrity and performance. Performs proactive O&M, assesses network changes, and provides technical support to optimize network operations. Requires strong analytical, problem-solving, and operational skills, with participation in on-call rosters for critical situations.

How You Will Contribute And What You Will Learn

  • Fault resolution of network and customer faults in a timely and efficient manner.
  • Manage Critical Faults and Outages in the network, and perform Impact assessment of network configuration changes.
  • Develop other team members to enhance their technical expertise, and will assess and mitigate the risk of any network changes.
  • Create and update support documentation & will be monitoring of Projects and Change Requests with respect to network integrity.
  • Verification of the implementation of network configuration changes in accordance with detailed designs
  • Develop and support of various O&M and Routine procedures and any tools to assist and improve in maintaining the network.
  • Ensure any new network elements that are to be commissioned into the network are operationally accepted to avoid performance issues.
  • Provide technical support to Operations in performance, capacity, and configuration to maintain and optimize Network performance.

Key Skills And Experience
Must-Have-

  • 5+ years' experience in telecommunications or related industry.
  • Experience in Operations and preferably Managed Services.
  • Any certifications F5,CCNP, CCSP, CCIP, CCIE, CCSA, CCSE, JNCIA,JNCIP.
  • Proven ability to work with others to meet common objectives and customer expectations.
  • Able to work in a changing environment and able to adapt to these changes.
  • Proven excellence in Planning, Leadership, Communication, Negotiation, Problem Solving, and Organizational influence.

Nice-To-Have:

  • Takes initiative to creatively resolve issues and find solutions.
  • Proven ability to see business processes through a customer lens.
  • Comfortable communicating to all levels within the organization.

About The Team
Some of our benefits:

  • Flexible and hybrid working schemes
  • A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
  • Life insurance to all employees to provide peace of mind and financial security
  • Well-being programs to support your mental and physical health
  • Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
  • Employee Growth Solutions to support your personalized career & skills development
  • Diverse pool of Coaches & Mentors to whom you have easy access
  • A learning environment which promotes personal growth and professional development - for your role and beyond

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