Fault Management Engineer

Job Category Customer ServicesDegree Level Bachelor s Degree As a Fault Management Engineer at Nokia you will play a crucial role in end-to-end fault incident management ensuring rapid resolution that meets SLA and OLA requirements You will work closely with cross-functional teams including project teams for network design reviews and integration activities to troubleshoot complex network incidents and ensure seamless service for our customers The work environment is dynamic and fast-paced fostering innovation and continuous improvement Responsibilities Fault management configuration of Internal Roaming Network and Coordination with Project teams for HLD LLD TOL Design reviews Handle the Trouble shooting ticket or Change Request within SLA MOP WI preparation for the activities and new learnings Prepare implement and verify the configuration and integration of a Node System Coordinating with care team for finding and analyzing the RCAs Guiding team members to execute complex critical configuration changes Tracking of issues related to tools and timely escalation as per pre-defined matrix Attending governance call with region and internal teams Also responsible for analyzing and implementation of feedback from customers Qualifications You have 6-10 years of experience in International Roaming Solution Expertise in fault management and incident problem resolution Proficient in GSM GPRS CAMEL prepaid testing and troubleshooting Knowledge of call-related messages ISUP SIP routing E2E 3G LTE 5G message flows and PDP troubleshooting It would be nice if you also had Experience with IPX and GRX networks Familiarity with MME- SGSN roaming configuration and knowledge of APN resolution concepts Working experience with SCCP and MTP migration processes About Us Come create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile fixed and cloud networks Your career here will have a positive impact on people s lives and will help us build the capabilities needed for a more productive sustainable and inclusive world We challenge ourselves to create an inclusive way of working where we are open to new ideas empowered to take risks and fearless to bring our authentic selves to workWhat we offerNokia offers continuous learning opportunities well-being programs to support you mentally and physically opportunities to join and get supported by employee resource groups mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered Nokia is committed to inclusion and is an equal opportunity employerNokia has received the following recognitions for its commitment to inclusion equality One of the World s Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark At Nokia we act inclusively and respect the uniqueness of people Nokia s employment decisions are made regardless of race color national or ethnic origin religion gender sexual orientation gender identity or expression age marital status disability protected veteran status or other characteristics protected by law We are committed to a culture of inclusion built upon our core value of respect Join us and be part of a company where you will feel included and empowered to succeed About the Team In our ambition is to become the trusted partner of choice for Communications Service Providers CSPs as well as for non-CSP entities in sectors like utilities transportation public services and defense We strive to deliver unbeatable customer experiences in wireless connectivity