Project Manager

Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses With over 230 000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world For additional information visit us at www wipro com RoleThe purpose of the role is to manage delivery of a project driving operations and delivery governance ensuring right talent supply chain to optimize customer satisfaction and cost of deliveryxcdx8fDo- Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition migration phase by evaluating the budget costs risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications requirements and ensure 100 adherence in terms of schedule quality efforts and costs- Ensure 100 compliance to Project SLAs information security protocols and etc all customers contractual obligations - Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance deviation from the SLA - Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics - Drive various project related audits like quality customer ISO etc and ensure zero non-compliance - Conduct periodic cadence with the quality team to take proactive measures to resolves issues possible escalations - Conducts periodic cadence with Workforce Management Group WMG to ensure 100 fulfillment as per the program project requirement - Regularly audit quality QA status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes - Maintain project structure in Confluence SAP in line with prevailing business requirements and norms - Ensure expected ramp down ERD compliance as committed in MSA- Client Relationship Management - Engage with client to deploy opportunities to deploy multiple solutions within across SLs to create a stronger value proposition for clients - Conduct regular customer connects meetings visits video- conference and participate in Management Review Meetings MRM with client management engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology timelines resource allocation- Identify and close early warnings on a project to avoid any customer escalations - Plan and conduct Quarterly Business Reviews QBR along with DMs ADH with the client management leadership team to drive improvement actions and mine for a new portfolio opportunity within the account - Design and monitor project performance dashboards reports with the clients periodically- Delivery governance across the project - Create weekly monthly quarterly MIS and reports to monitor and track overall project - Conduct periodic reviews with the delivery team on operational quality and fulfillment parameters and new idea generation its implementation on existing projects- Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage - Escalate any deviations from the project charter to the delivery managers in terms of schedule effort cost infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan - Review and monitor revenue allocations realization to avoid OB revenue leakage - Provide inputs to delivery leadership team on overall delivery performance parameters project heath utilization realization etc at project program level during reviews highlighting any critical project escalations and potential risksxcdx8f- Operational Excellence - Automation Focus - Perform pareto analysis as per the no of incidents received and accordingly identify automation opportunities and drive value adds across the project - Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity quality and speed of delivery- Interact and engage with tools team to bring in new tools in the project to automate certain pointers elimination of any noise in the project- Innovation Focus - Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality delivery speed and productivity parameters - Drive value adds and BVMs ensure management showcases them to customer in MRM QBR to drive growth- Plan and conduct periodic idea campaigns to generate new solutions to the problems define better ways of working- Drive and deploy Knowledge Management and sharing - Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions best practices learnings value adds and BVMs and deploys best practices in various projects within own account - Deploy the Wipro s knowledge management portal across the account and monitor track trainings- Capability Development and Talent Pipeline Creation - Demand forecasting in line with business requirements - Anticipate attrition and ensure right talent supply chain to deliver the project - Spearhead quarterly demand forecasting and resource planning aligned to project requirements- Create and deploy a workplan to fulfil the required demand from all the talent channels including external lateral contractors etc hiring in coordination with WMG CWMG and Talent Acquisition team - Anticipate new skills upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirements- Drive 100 compliance on trainings and upskilling requirements - Prioritize and identify essential and upcoming technical skills required across programs projects to facilitate and drive right supply chain - Drive towards 100 mandatory training compliance for the target population within an account- Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations - Quarterly connect with critical talent to understand their career aspirations and create their learning maps along with project managers and HRBP- Fresher engagement program - Ensure a stable arrangement and assimilation of rookie within accounts in coordination with competency group team classroom trainings e-learning certifications on the job training etc - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team- Talent Management - Ensure adequate onboarding and training for the team members to enhance capability effectiveness - Build an internal talent pool and ensure their career progression within the organization- Manage team attrition - Drive diversity in leadership positions - Performance Management - Set goals for the team conduct timely performance reviews and provide constructive feedback to own direct reports - Ensure that the Performance Nxt is followed for the entire team- Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team- Facilitate rewards and recognition to acknowledge the high performers in the teamxcdx8fDeliver1 Delivery Management xc3xa2xe2x82xac Client satisfactionPCSAT Brand score no of customer references SDR QBR Pulse satisfied top 2 box Zero surprise delivery escalation from the customer adherence to project charter2 Delivery Management xc3xa2xe2x82xac operational efficiencyContractual adherence Quality index Utilization cost of delivery target overdue indent 100 SLA compliance PEI target 100 usage of click to bill SAP loss for T M projects3 Delivery Management xc3xa2xe2x82xac FinancialsRevenue target achievement Operating margin leakage from OB to revenue revenue per employee CR realization target process exceptions to be minimized bench cost of total cost underrun target for FPP projects effort saving through NG-1 NG-2 initiatives5 Capability Building attrition critical talent attrition trained on new age skills of team trained in necessary behavioural skills diversity ratio localization targets by market billable rookie ratio rookie NJNB assimilation TATs offshore mix6 Team ManagementTeam attrition Employee satisfaction scorexcdx8fReinvent your world We are building a modern Wipro We are an end-to-end digital transformation partner with the boldest ambitions To realize them we need people inspired by reinvention Of yourself your career and your skills We want to see the constant evolution of our business and our industry It has always been in our DNA - as the world around us changes so do we Join a business powered by purpose and a place that empowers you to design your own reinvention Come to Wipro Realize your ambitions Applications from people with disabilities are explicitly welcome If you encounter any suspicious mail advertisements or persons who offer jobs at Wipro please email us at Do not email your resume to this ID as it is not monitored for resumes and career applications Any complaints or concerns regarding unethical unfair hiring practices should be directed to our Ombuds Group at We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color caste creed religion gender marital status age ethnic and national origin gender identity gender expression sexual orientation political orientation disability status protected veteran status or any other characteristic protected by law Wipro is committed to creating an accessible supportive and inclusive workplace Reasonable accommodation will be provided to all applicants including persons with disabilities throughout the recruitment and selection process Accommodations must be communicated in advance of the application where possible and will be reviewed on an individual basis Wipro provides equal opportunities to all and values diversity