Senior Manager

Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of what s possible this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at and on and Inviting applications for the role of Senior Manager IT Asset Management In this role you will be responsible to Manage IT Stores Operations at India level Manage IT Asset lifecycle at Genpact Strong exposure in IT Asset Life Cycle IT Asset phases Description HAM Pro Administration and database management Responsible for management of team managing day to day IT Stores operations including Backoffice Operations Management Receiving of IT Assets and Accessories in Genpact Fresh Deliveries Custodian of IT Assets and Accessories while in IT Stores- proper Racking and Stacking BAU Day to Day Operations Management Issue Receive Move IT Assets Accessories including Dispatches and reverse Pickups End User facing activities Ticket queue monitoring in ServiceNow End User Email Call Handling effectively Meet Greet Manage Walk in users Asset issuance Receive from the users and timely update in ServiceNow HAM Manage individual incidents and requests according to defined SLAs aim for 100 adherence to RITM INC Best Practice guidelines Ageing of tickets and SRs in IT Stores Queues End User Escalations Quality of Assets being handover over to End users IT Asset issuance to New Joiners on Day 1 Aim for 100 customer satisfaction and client focus create a performance culture throughout the team IT Asset Readiness Imaging etc in coordination with UFS team Faulty IT asset repairs in coordination with the UFS team Service Now and HAM Pro working experience with exposure to Maintenance of all hardware asset details within Service Now Handling of queries relating to hardware asset details Ensure assets are accounted for including those assets that are unassigned and components are accurately reflected in Service Now Reporting and Analytics for better management of It Operations Improvements and Enhancements in HAM Pro Work Closely with IT Functional leads Networks Servers EUC Others for their respective IT Inventories IT Track SMEs for management of IT Inventory Catalogue New Item addition and Old Item Deletion Customs team adhere to customs regulatory requirements related to IT Assets and Accessories Purchase Movements and Disposal Fixed Asset team for Capital Assets report outs in terms of Qty their valuation 100 Physical verifications activity IT Capacity team IT sourcing team to track deliveries IT Projects Logistics team during new site setup Site Closure Migrations for planning IT Asset Movements Procurements etc Oracle Inventory team for new site creation and other issues related to IT Inventory module working enhancement etc IT Compliance team to adhere to any compliance requirements related to IT Assets and Inventory Support Capacity Management team in planning for fast moving IT Assets and Accessories to ensure end user requests are addressed timely Optimum Utilization of IT Assets Proactive IUT planning to address operational requirement Regular Reviews with team to take stock of availability and proactive planning to avoid aging of tickets Productivity drives to recover un-used assets from floor through Floor Walks Tracking Ramp Downs Moving Un-utilized inventory 90 Days to common stock Front end Internal customer and external audits queries related to Inventory and Assets management Manage tower requests for Movements IUT s Receive analyze Plan Follow up s Execute Timely disposal of End of Life Asserts as per the e-waste policy guidelines Manage Donation Requests IT Asset Inventory Report Outs Desktops Laptops Printers Server Equipment Network Equipment regularly IT Inventory Dashboards Monthly -Tower wise Ageing Value Un-utilized assets Knowledge Management for ITAM Track- SOP preparation reviews updating related to all above areas Support and guide Hardware Asset Team Manager in all aspects of service delivery Qualification and Experience Graduate with relevant Years of Experience in IT Inventory and Asset Management ITIL Certification would be an added advantage Should have worked in large organizations in similar roles Knowledge of working on Tools like Oracle Purchasing Service Now HAM Pro Workday Well versed with STPI and SEZ Site Procedures Good Communication Skills and service attitude Strong Documentation E-Mails MS Office for leadership reporting Soft Skills Excellent communication and interpersonal skills Strong analytical and problem-solving ability Ability to prioritize and manage multiple tasks efficiently Customer-oriented approach with a focus on user satisfaction Adaptability and willingness to learn new technologies Work Environment Work from Office Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Gain hands-on experience world-class training mentorship and AI certifications to advance your skills Grow with the best - Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace Committed to ethical AI - Work in an environment where governance transparency and security are at the core of everything we build Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140 000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training