Front Office Executive

6 days ago


Nahan HP IN Clarks Exotica Resort & Spa Full time

To abide by the mission statement of the hotel the department and the respective section Welcome guests on arrival at the Hotel Instant recognition of repeat guests Keep oneself updated on the arrival list To ensure that Guest Registration Card is duly filled in prior to guest arrival and obtain signature of the Guest on the same In case of non-availability of details check the same from the Guest and enter it in the database for future requirements Ensure that the Guest is promptly allotted the assigned room courteously To verify payment details in absence of any instructions to the contrary To take advance payments swipe the Credit Card imprint wherever necessary To inform Guest Relations about arrival of the Guest whenever required and instruct Bell Desk to carry luggage to the allotted room Note guest Departure request In case of Walk-in guests co-ordinate with the Duty manager before checking in the Guest Ensure that all complaints are promptly attended to and check with the Guest for Feedback To inform Concierge and Housekeeping about Guest Departure To have a thorough knowledge of the facilities offered by the Hotel and ensure selling of the same To ensure that all brochures pertaining to the hotel and the group are available at the reception To provide all assistance to the Guests for onward reservation of the Group Hotels To ensure that all messages and parcels for the Guests are promptly despatched to the Rooms To have a thorough knowledge of Rooms Suites and Tariffs To enter all Guest vouchers in respective Guest folders To ensure paid outs on Guest Accounts on authorisation of Duty Manager To allot Safe Deposit lockers to the Guest and obtain signature of the Guest wherever necessary To ensure preparation and presentation of the bills To have a thorough knowledge of the major credit cards and their limits To have credit ratings of all companies and travel agents To hold back Credit Cards listed in cancellation bulletin To ensure formalities regarding foreigners are duly observed To handle guest departures and settlement of bills in Indian rupees foreign currency credit card To have knowledge of currencies of different countries and denomination To exchange foreign currency at the prevailing exchange rate To grant change of currency of the denominations requested for To accept and account for cash received from different Restaurant shiftwise Check on instructions for any jobs task required to be covered out in the shift Keep the reliever informed of any pending job task requiring completion To adhere of the grooming standard laid down as per company procedure Job Type Full-time Pay 144 000 00 - 312 000 00 per year Benefits Food provided Provident Fund Education Bachelor s Preferred Experience yes 2 years Preferred Language Hindi Preferred English Required Work Location In person Expected Start Date 20 09 2025



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