Field Service Team Leader

OverviewWaters the world s leading specialty measurement company that cares about inclusion and diversity is seeking for a Field Service Manger to support the very successful growth of our businesses across Gujarat Waters deliver benefits through innovation and people that enable customer success in the life materials and food sciences People create the Waters difference By engaging with our talented and diverse workforce we continuously evolve develop and enhance our products We believe in delivering innovative technology and system solutions to our valued customers to enable their success Our talented field sales service and specialist teams have over the years delivered great and sustainable business results With a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances As Field Service Team Manager you are an ambassador of Waters and will bring to the market Waters products and services The candidate will demonstrates a clear grasp of understanding the customers business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters with a primary aim of bringing customer success This position brings a great degree of flexibility working in the field The role will be designated to either a territory and or markets Responsibilities Establish and maintain effective relationships with external and internal customers ensuring their success Manage customer expectations by communicating work performed and providing follow up plan if needed Ensure customer compliance regulations are followed Deliver system level training at customer sites Manage service inventory according to Waters policies Issue field service reports daily to document work performed Maintain sound knowledge regarding the technology and customers application demands Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales Ensure that quality system procedures and Health Safety standards are adhered to at all times QualificationsEducation Bachelors Masters Degree in Chemistry or Biology engineering or other science related field is desired will also consider applications with equivalent experience training and education Experience 8-10 years of experience with installation performance maintenance troubleshooting support and or end user utilization of scientific instrumentation preference for previous Waters product suite LC LC MS HPLC UPLC SFC Informatics Ability to perform effective system level troubleshooting Understanding of the scientific application workflow along with the scientific software systems CDS SDMS LIM ELN Skills Must possess a strong customer focus Strong communication skills ability to communicate effectively to a diverse audience with specific customer needs Personal sense of integrity Effective time management skills System level approach to problem solving Analytical mindset with a strong drive to resolve open issues Excellent verbal and written communication skills Travel This is a territory-based position with travelling within your designated territory and occasional travels to other countries for activities such as governance of department local business support meetings and training Company DescriptionWaters Corporation NYSE WAT the world s leading specialty measurement company has pioneered chromatography mass spectrometry and thermal analysis innovations serving the life materials and food sciences for more than 60 years With more than 7 000 employees worldwide Waters operates directly in 35 countries including 15 manufacturing facilities with products available in more than 100 countries Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery environmental management food safety and water quality Working at Waters enables our employees to unlock the potential of their careers Our global team is driven by purpose We strive to be better learn and improve every day in everything we do Were the problem solvers and innovators that arent afraid to take risks to transform the world of human health and well-being Were all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow