Field Service Engineer

Company Description is a multinational organization and a leading provider of sensor-based sorting peeling and integrated post-harvest solution for the food industries Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts TM has been our strength for over 50 years we want people to innovate show passion in their work and be responsible We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo We value passion that focuses and commits to meeting success We believe in a responsible and safe mindset that takes care of our customers products and fellow employees Join the resource revolution Position Overview As a Field Service Engineer you will be responsible for delivering high-quality service to ensure enhanced machine performance and an excellent customer experience We are looking for someone who is hands-on presentable and eager to work in a customer-facing role Our Field Service Engineers are team players who think critically take initiative and demonstrate grit in getting things done They work independently and as part of a team to ensure our solutions are delivered installed and maintained on an ongoing basis Field Service Engineers have an aptitude for machine operations mechanical electrical computational and operational as well as electrical assembly and installation He she is responsible for meeting customer supply demands to ensure all aspects of end-to-end system quality are met from installation to preventative maintenance ensuring our customers receive optimal results from our machinery Key Responsibilities Ensure machines are performing to customer expectations React to machine issues in the field within an appropriate timeframe and ensure prompt resolution Where an easy fix is not possible ensure customer is well informed of the plan and potential costs Problem solves for operational or mechanical efficiency Troubleshoot machine problems and or performance issues through to resolution Perform preventative maintenance to include undertaking pre-season and post-season servicing of machines and work to enhance ongoing performance of the machines Complete removal and installation of mechanical components such as shafts bearings belts motors Work collaboratively with engineering and or research and development to improve work instructions and or assist in the writing and editing of build as assembly and testing procedure documents Maintain close relationship with sales leadership by providing customer updates and advising on any potential sales opportunities or customer concerns for follow-up action s Maintain close relationship with customer care centre CCC team and provide regular updates Actively contributes to continuous improvement activities Ensure use of company tools and equipment is done correctly and are maintained to a level to prevent unnecessary or premature deterioration Assist with training and development of new Field Service Engineers as requested Qualifications About you Relevant university degree level qualification such as Bachelor of Mechatronics Engineering Mechanical Engineering Engineering is preferred 5 years of experience as a field service engineer or equivalent education Relevant knowledge of reading and interpreting electrical schematics An understanding knowledge of electronics and electrical assembly and wiring Working knowledge of PC and MS office suite Ability to read analyse and interpret technical procedures and or governmental regulations Ability to solve practical problems Excellent customer service skills required Ability to effectively present information and respond to questions from groups of managers clients customers and the public Fluency in English and Hindi both written and verbal is required Good written and verbal communication skills A positive attitude with a strong customer service mindset Knowledge in PC building repairing and diagnostic testing Experience engaging with customers in a service delivery environment Physical Requirements Able to perform frequent bending kneeling and standing and work in confined spaces Ability to work under pressure Ability to lift up to 50 lbs on a regular basis Ability to distinguish between the full range of colours in the colour spectrum No major food allergies that would impede ability to work around or near food nuts fruits and vegetables Work Environment Ability to work in Food processing plants farms cold storage facilities and outside in high low temperatures Willingness and ability to work overtime as requested Travel Ability and willingness to travel extensively up to 80 of the time in Madhya Pradesh Maharashtra Gujarat Bangalore and other areas domestically internationally as required Must be willing to travel for 2 weeks at a time or more as required Must be able to drive without restrictions and possess a valid Driver s License Must be able to obtain a valid passport for travel Additional Information Why work for us Birthday leave - have a day off on us Onsite car parking We love innovation so we offer a collaborative environment where idea sharing and thinking outside the box is encouraged Global career opportunities with a strong record for promoting internally Professional training and development We are passionate about people and seeing them succeed We care for the planet and want to make a difference for the future Superannuation employer contribution paid on top of base salary At TOMRA we proudly recognise cultural diversity inclusiveness of thought and individuals to create a great working environment for our employees So even if you don t think you tick all the boxes and the requirements but you have what it takes we would still like to hear from you