Key Account Manager
2 weeks ago
Job Summary:
Manage and nurture relationships with existing clients, ensuring their satisfaction and maximizing business growth. They act as a bridge between the company and its customers, addressing inquiries, resolving issues, and finding solutions to meet client needs.
Key Responsibilities:
- Franchise Partner Management: Develop and maintain strong relationships with franchise partners, ensuring timely communication, issue resolution, and conflict management.
- Business Growth: Collaborate with franchise partners to drive revenue growth, increase membership sales, and enhance customer retention.
- Performance Monitoring: Track and analyze key performance indicators (KPIs) such as membership sales, revenue growth, customer satisfaction, and partner engagement.
- Partner Support: Provide ongoing support and guidance to franchise partners, ensuring they have the necessary tools, training, and resources to succeed.
- Account Management: Manage franchise agreements, ensuring compliance with contractual terms, renewal negotiations, and dispute resolution.
- Market Intelligence: Gather market insights, competitor analysis, and customer feedback to inform business decisions and drive growth.
- Reporting and Analytics: Prepare and present regular reports to senior management, highlighting partner performance, market trends, and business opportunities.
Qualifications and Skills:
- Bachelor's/ Masters degree in Business Administration, Marketing, or a related field.
- 2+ years of experience in account management, sales, or business development, preferably in the fitness or hospitality industry.
- Excellent communication, interpersonal, and problem-solving skills. Ability to work independently, prioritize tasks, and manage multiple stakeholders.
- Proficient in data analysis, reporting, and presentation software (e.g., Excel, PowerPoint, Google Docs).
- Fluency in English and local languages (Hindi)
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