It Support Specialist, Associate

Description Requirements Summary This role involves providing advanced technical support for end-user devices and systems ensuring smooth operations across hardware operating systems applications and network services The engineer will act as a key escalation point for complex issues mentor junior staff and collaborate with cross-functional IT teams Responsibilities Provide Level 2 3 support for laptop hardware issues diagnostics replacements vendor coordination Troubleshoot and resolve OS-related issues across Windows Linux Ubuntu and macOS Assist users with issues related to applications VPNs printers email and network connectivity Mentor and coach junior IT support engineers lead knowledge-sharing sessions Maintain detailed documentation SOPs and troubleshooting playbooks Collaborate with IT Infrastructure AV and Security teams to address cross-functional issues Manage incident tickets and service requests using ticketing systems Ensure timely resolution of issues within defined SLAs Participate in IT asset lifecycle activities including deployment refresh and return Support remote and in-office users Basic Qualifications 2-4 years of experience in IT support with multi-OS exposure Strong knowledge of Windows 10 11 Linux Ubuntu and macOS support Hands-on experience with laptop diagnostics repairs and warranty handling Dell HP Experience mentoring junior team members or acting as a team lead escalation point Familiarity with Active Directory remote support tools and endpoint security practices Strong communication and interpersonal skills Excellent analytical and problem-solving abilities Preferred Qualifications Certifications CompTIA A N Microsoft MCSA MCP Apple ACSP ITIL Foundation Familiarity with scripting PowerShell Bash for automation is a plus Experience supporting hybrid workforce remote on-site setups Exposure to asset management tools and ITIL frameworks About Infor Infor is where ambition meets impact Join a global community of bold thinkers and innovators where your expertise doesn t just solve problems it shapes industries unlocks opportunities and creates real-world impact for billions of people At Infor you re not just building a career you re helping to build what s next Infor is a global leader in business cloud software products for companies in industry specific markets Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first leverages data science and integrates easily into existing systems Over 60 000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation For more information visit Our Values At Infor we strive for an environment that is founded on a business philosophy called TM PBM TM and eight Guiding Principles integrity stewardship compliance transformation principled entrepreneurship knowledge humility respect self-actualization We have a relentless commitment to a culture based on PBM TM Informed by the principles that allow a free and open society to flourish PBM TM prepares individuals to innovate improve and transform while fostering a healthy growing organization that creates long-term value for its clients and supporters and fulfillment for its employees Infor is an Equal Opportunity Employer We are committed to creating a diverse and inclusive work environment Infor does not discriminate against candidates or employees because of their sex race gender identity disability age sexual orientation religion national origin veteran status or any other protected status under the law If you require accommodation or assistance at any time during the application or selection processes please submit a request by following the directions located in the Fraud Awareness We have been made aware of unauthorized individuals posing as Infor recruiters including some who have made fraudulent offers of employment Please read our and protect yourself from recruitment scams Fraud Privacy Policy We value your privacy at Infor You may access our privacy policy