It Support Specialist

About Stolt-Nielsen Digital Innovation Centre Were a family-founded company with a global reputation for excellence in bulk-liquid and chemical logistics transportation and storage and a passion for innovation that drives the world forward From enabling smarter safer and more sustainable supply chains to advancing high-technology aquaculture were constantly reimagining whats possible Our spirit of entrepreneurship and continuous adaptation keeps us at the forefront of every industry we serve Across our businesses we deliver world-class reliability flexibility and expertise ensuring that complex operations run seamlessly We recognise the rich potential of Indias talent pool which is why we have set up the Stolt-Nielsen Digital Innovation Centre in Hyderabad purpose-built to be the global hub for product development and operations DevOps for all our businesses and corporate functions At the Stolt-Nielsen Digital Innovation Centre were leading the digital evolution of our global businesses creating smart high-quality digital solutions that empower our customers and colleagues alike About the Role Were looking for an IT Infra Specialist who will serve as the first point of contact for technical support ensuring smooth daily operations of laptops network equipment and local IT infrastructure In this hands-on role youll be responsible for maintaining and supporting Windows and macOS devices managing local network hardware switches access points and assisting with software deployment user onboarding and general IT troubleshooting Youll play a vital role in ensuring that employees have a secure reliable and productive IT environment What Youll Do Provide end-user support for hardware and software issues on Windows laptops MacBooks mobile devices and peripherals Install configure and maintain software and operating systems ensuring compliance with company standards and security policies Manage user accounts permissions and devices via Microsoft 365 Azure AD and endpoint management tools e g Intune Set up and troubleshoot network devices such as switches access points printers and conference room equipment Perform routine maintenance on local IT infrastructure including patching updates and hardware replacements Monitor and escalate network or infrastructure incidents as needed to global IT or third-party vendors Assist with onboarding and offboarding employees preparing laptops accounts and access according to procedures Document configurations incidents and resolutions in the IT service management system Support local IT projects hardware refreshes Wi-Fi upgrades software rollouts etc Maintain a strong security posture by applying IT policies and ensuring device compliance What Youll Bring Hands-on experience in IT support or infrastructure operations ideally in a corporate or enterprise environment Strong understanding of Windows 11 and macOS administration and troubleshooting Working knowledge of network fundamentals VLANs IP configuration DHCP DNS Wi-Fi troubleshooting and switch AP management Familiarity with Microsoft 365 Azure Active Directory Intune and endpoint management tools Support mobile devices Basic understanding of ticketing systems e g ServiceNow Jira Fresh service or similar and ITIL-based workflows - ITSM Excellent troubleshooting communication and customer service skills Proactive mindset with a strong sense of ownership and attention to detail Should have supported 100 users in the past Certification Microsoft 365 Certificated Endpoint Administrator Associate ITILv4 Foundation Experience with MDM tools is required specifically Apple Device Management Apple BS Manager Patching solutions like Microsoft WSUS Patch My PC SolarWinds Must Have Skills Laptop setup and support Windows and Mac Software installation updates and license management Network device management switches access points cabling Printer and peripheral troubleshooting Microsoft 365 Azure AD user management Incident and problem management via ITSM tools Exceptional Communication and Documentation Customer-Focused Service Mindset Commitment to Accuracy Proficiency in Device Asset Management Meticulous and Thorough Work Ethic IT Security awareness ITILv4 Foundation Nice to have Skills Experience with Intune Autopilot for device provisioning Knowledge of VPN firewalls and endpoint security tools Experience supporting hybrid work environments remote and on-site Familiarity with VoIP Teams Rooms or conference setups