Education Customer Success Specialist
1 week ago
MathWorks has a hybrid work model that enables staff members to split their time between office and home The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations Learn More https www mathworks com company jobs resources applying-and-interviewing html onboarding MathWorks has built a Customer Success Team dedicated to helping our academic market experience the full value of MATLAB and Simulink We are seeking an individual contributor who is enthusiastic about helping customers efficiently implement campus-wide access As a Customer Success Specialist you will work directly with a portfolio of India s leading academic Institutions universities to onboard train and be part of an account team that proactively drives post sales adoption to ensure customers experience excellent service and renew their campus license each year MathWorks nurtures growth appreciates diversity encourages initiative values teamwork shares success and rewards excellence Build trusted consultative relationships with customers to engage them in developing and executing collaborative implementation plans that ensure onboarding training and awareness building activities for their campus are successfully executed Maintain proactive regular contact with accounts to maximize their success throughout the customer lifecycle Own and manage the customer onboarding process from customer commitment stage through annual renewals Serve as a central point of contact for university stakeholders engaged in meeting the needs of current and prospective MATLAB user communities throughout the institute Proactively resolve issues to ensure stakeholders and key users have a hassle-free experience manage all additional escalation issues until resolved Motivate customers to act autonomously to ensure a successful ongoing deployment of their campus-wide license Document customer interactions in SalesForce Work closely with the sales team to onboard customers Integrate customer feedback through regular interaction customer satisfaction surveys and feedback from customer-facing colleagues sales and technical teams to evolve and continuously improve onboarding materials tools and processes Discover and analyze gaps in the customer experience that may lead to customer attrition Work cross-functionally with others to address such gaps Conduct regular Business Reviews with customers to ensure campus-wide access is helping them meet their business goals Collaborate with the team to build and evolve Return On Investment reporting tools that support the renewal process Bachelor s degree in Engineering is required Familiarity with the Indian academic marketplace Required expertise in managing Indian customers accounts 2 years work experience in a customer success Excellent written verbal communication and presentation skills Required languages English and Hindi Detail oriented with ability to develop activities based upon proactive analysis of customer metrics Demonstrated ability to work in highly collaborative cross-functional environments Demonstrated ability to influence and direct customer activities Experience working with staff at multiple levels including senior management Effective problem solving collaboration and influencing skills are crucial for the position Social media savvy
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Customer success specialist
4 weeks ago
Bangalore, India Studium Full timeCustomer Success Specialist – Bangalore, India ???? Location: Bangalore (On-site; no WFH/hybrid option)???? Employment Type: Full-time ???? Industry: Saa S | Ed Tech | Higher Education Quality Assurance ???? Reports To: Head – Customer Success CTC - Rs. 3 Lacs to 6 Lacs About Studium Studium is India’s most advanced accreditation intelligence...
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Customer Success Specialist
2 weeks ago
Bangalore, Karnataka, India Weekday AI Full timeThis role is for one of the Weekday s clients Min Experience 2 years Location Bengaluru Pune JobType full-time We re seeking a proactive and organized Customer Success Specialist with experience in creative or digital marketing agencies who can take full ownership of client relationships and account management This role blends delivery communication and...
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Customer Success Manager
7 days ago
Bangalore, India Recro Full timeDesignation - Partner Success Specialist Location - Bangalore The Partner Success Specialist serves as the central point of contact for educators utilizing a number of products and services, supporting a greater number of small implementations. The Partner Success Specialist provides pro-active implementation support for their assigned implementations,...
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Customer success manager
2 weeks ago
Bangalore, India Recro Full timeDesignation - Partner Success Specialist Location - Bangalore The Partner Success Specialist serves as the central point of contact for educators utilizing a number of products and services, supporting a greater number of small implementations. The Partner Success Specialist provides pro-active implementation support for their assigned ...
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Customer Success Manager
7 days ago
bangalore, India Recro Full timeDesignation - Partner Success Specialist Location - Bangalore The Partner Success Specialist serves as the central point of contact for educators utilizing a number of products and services, supporting a greater number of small implementations. The Partner Success Specialist provides pro-active implementation support for their assigned implementations,...
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Customer Success Manager
2 weeks ago
bangalore, India Recro Full timeDesignation - Partner Success SpecialistLocation - Bangalore The Partner Success Specialist serves as the central point of contact for educators utilizing a number of products and services,supporting a greater number of small implementations. The Partner Success Specialist provides pro-active implementation support for their assignedimplementations,...
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Customer Success Specialist Ii
3 weeks ago
Bangalore, Karnataka, India Planview Full timeCompany Overview Planview has one mission to build the future of connected work from ideas to impact As the global leader in work and resource management Planview helps organizations accelerate the achievement of what matters most supporting our customers from need to speed from passion to progress and from overhead to optimization We provide the industry s...
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Apply Now: Customer Success Manager
4 weeks ago
Bangalore, Karnataka, India Varite Full timeCompany Name VARITE India Private Limited About The Client An American multinational computer software company incorporated in Delaware and headquartered in San Jose California They specialize in software for creating and publishing a wide range of content including graphics photography illustration animation multimedia video motion pictures and...
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Customer Success Specialist
2 weeks ago
bangalore, India Metaforms Full timeCTC : Upto 23 LPA Location : Bengaluru, India Full-time | Immediate start preferred About Metaforms Metaforms is an AI-powered automation platform for market research. We build tools that speed up workflows in survey programming, bidding, and operations. Our clients are global research firms and tech platforms. We're building a team of high-agency,...
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Customer Success Specialist
2 weeks ago
bangalore, India Metaforms Full timeCTC : Upto 23 LPALocation: Bengaluru, IndiaFull-time | Immediate start preferredAbout MetaformsMetaforms is an AI-powered automation platform for market research. We build tools that speed up workflows in survey programming, bidding, and operations. Our clients are global research firms and tech platforms.We're building a team of high-agency, execution-first...
