Manager-Talent Acquisition

Job Description

Inviting applications for the role of Manager, Talent Acquisition & Integration

This role will be responsible for leading the delivery of end-to-end recruitment coordination and onboarding support processes. This role involves managing multi-tiered teams, engaging with regional TA/HR stakeholders, driving performance against SLAs, ensuring compliance with global onboarding standards, and continuously optimizing operational workflows for efficiency and scale.

Responsibilities

1. Leadership & Team Management

- Lead a cross-functional delivery team of 10-20 staff, including recruitment and onboarding coordinators, and sourcing specialists.

- Provide structured coaching, mentoring, and performance feedback through regular 1:1s, team huddles, and development plans.

- Manage staffing plans, shift rosters, and training needs to ensure full coverage across multiple time zones.

- Monitor day-to-day workflow allocation, capacity utilization, and delivery accuracy across team members.

- Own the onboarding and integration of new team members, ensuring readiness to meet client-specific standards.

- Drive employee engagement by fostering a high-trust, inclusive, and performance-oriented work environment.

1. Talent Acquisition Leadership:

- Develop and execute effective recruitment strategies to meet hiring goals across multiple departments and geographies. (Ex - sourcing channel optimization, vendor cost optimization, etc.)

- Collaborate with the client to understand their workforce planning and talent requirements.

- Demonstrate hands-on proficiency in at least one leading ATS platform such as Workday, Avature, Taleo, or SuccessFactors for recruitment process tasks.

- Ensure a high-quality, timely, and compliant recruitment process from requisition to offer acceptance.

- Ensure adherence to defined service level agreements (SLAs), turn-around-times (TATs), and internal quality metrics.

1. Onboarding & Employee Experience:

- Ensure smooth execution of pre-joining activities: document collection, Pre employment check/background verification initiation and tracking, onboarding system readiness, and Day 1 planning.

- Maintain compliance with documentation checklists, background verification or pre-employment check protocols, and data privacy standards (e.g., GDPR, EEO).

- Collaborate with global onboarding owners to tailor the support model to regional needs while maintaining global consistency.

- Supervise exception handling (e.g., delayed background verifications/pre-employment checks, rehires, leadership onboarding) and ensure stakeholder visibility and resolution.

1. Stakeholder Management:

- Build strong relationships with internal stakeholders, including HR, operations, and business leadership, to align recruitment priorities.

- Manage vendor partnerships, including recruitment agencies and technology providers, to optimize service delivery and costs.

- Handle escalations and resolve issues related to recruitment and onboarding processes efficiently.

1. Reporting & Process Excellence

- Support weekly and monthly reporting on key recruitment and onboarding metrics such as time-to-fill, candidate pipeline stages, and sourcing performance.

- Conduct root cause analysis (RCA) for SLA misses or process errors and implement corrective actions.

- Lead quality assurance reviews, RCA reporting, and mitigation planning for service failures or escalations.

- Implement lean process improvements and support digitization initiatives (e.g., automation of trackers, form templates, dashboards).

- Standardize process documentation and ensure knowledge retention and up-to-date SOPs.

Qualifications we seek in you

Minimum Qualifications

- Bachelor's degree in HR, Business, or a related field.

- Proven experience in Talent Acquisition or a related role, with a strong background in leadership.

- Strong understanding of global recruitment and onboarding workflows, especially in a retail or volume hiring environment.

- Strong knowledge of recruitment best practices, sourcing techniques, onboarding processes, and compliance requirements.

- Proficient with ATS (Workday, SuccessFactors, Taleo, Avature, etc.), HRIS, recruitment analytics, and talent acquisition technologies. Workday experience is mandatory

- Experience in ticketing tool like Service Now, Zendesk, etc is preferrable

- Demonstrated ability to manage and scale high-performing teams in an HR shared services setup.

- Advanced MS Excel and PowerPoint skills working knowledge of dashboard tools (Power BI, Tableau) is an advantage.

- Excellent verbal and written communication skills

- Willingness to work 5 days from office in client specific shift.

Preferred Qualifications/ Skills

- Proven track record in managing large-scale hiring projects.

- Certifications in leadership or advanced recruitment or onboarding practices.

- Strategic thinking and problem-solving capabilities.

- Exceptional leadership and stakeholder engagement skills.

- Strong proficiency in recruitment, onboarding analytics and reporting tools.

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