Senior Sales Executive

JOB DESCRIPTION 1 CLEANLINESS a SECTION No cartons boxes or carton scraps lying on selling floor in your section No loose packing barcodes lying on floor in your section Ensure your section floor is clean broomed and mopped always In case of toilets in your section ensure they are clean dry always Ensure cleaning of Stools chair Sofa etc Help and teach Asst Sales executives to perform these duties better b RACKS SHELVES Shelves must not be kept empty at any given point Check if any rack shelf of the section is too messy or arranging required Ensure Dusting of Display racks and products is done at the time of Opening 10 00 AM Help and teach Asst Sales executives to perform these duties better 2 INVENTORY a PRODUCT DISPLAY Ensure all the racks are stacked and the products are displayed as per standards Inventory Refilling to be done as soon as the product is sold Ensure no rack shelf is empty at any time b INVENTORY INWARD Ensure Inventory is displayed as soon as the Inward is done avoid in high rush hrs and selling time Damaged products sent back to warehouse after approval from SM c INVENTORY OUTWARD Goods are being removed as per return list Ensure Inventory Return Boxes of your section are packed before 2PM on weekdays Avoid Inventory Return on Weekends and high rush hours 3 DISCIPLINE a GROOMING Greet every customer entering your section Smile on your face Uniform must be pressed stain-free Shoes must be polished Hair must be neatly combed Nails must be cut Sales Advisor Version 1 0 Department Store level Page 3 of 4 Author Your Retail Coach No use of Mobile No eating on the floor No consumption of tobacco chewing gum cigarette or any other intoxicants during the working hours Help and teach Asst Sales executives to perform these duties better b ATTENDANCE You must be present in your section during your duty hours In case of lunch hours you must leave the section only if a substitute is present Discipline is to be maintained Eg Gossiping etc to be strictly avoided c AUTHORITY DO s and DONT s Do not share any personal mobile no info with customers Help and teach Asst Sales executives to perform these duties better 4 SALES a OPENING Welcome the customers with a smile and greet them Good Morning Afternoon Evening Find out the customer s needs Try to find out the budget politely Do not ask directly Recommend select and help locate the right goods Help and teach Asst Sales executives to perform these duties better b PRESENTING Describe product s features and benefits properly to customer Explain Scheme details properly to customer if applicable Answer customer queries regarding the products Provide information about FABing Features Advantages Benefits of the Product Place the goods in Shopping Basket Help and teach Asst Sales executives to perform these duties better c UNDERSTANDING Ask the customer if any other requirements CROSS SELL If customer wants to buy other product guide the customer to the respective section If product not available note down the requirement in Customer Feedback Book d CLOSING If customer is going return in case of Non-Availability Request to place order of the requirement after confirmation from Store Manager In case of VIP customer Big Buyer Personally be with the customer carry shopping basket until the cash counter If the customer insists for additional discounts Politely say that we follow No discount Reasonable price policy Thank the customer request him to Visit again e CUSTOMER FEEDBACK Take Feedback of Buying Non-buying customers f CUSTOMER SERVICE Any Lost Found items in your section submit at cash counter Job Type Full-time Pay 10 000 00 - 15 000 00 per month Benefits Health insurance Provident Fund Compensation Package Commission pay Performance bonus Yearly bonus Schedule Day shift Experience total work 1 year Preferred Sales 1 year Preferred Work Location In person Speak with the employer 91 9112105113