Customer Support Specialist

3 weeks ago


Indore India EasyComm Innovations Full time

Job Description Company Description Job Title: International Voice Calling Executive Department: Support Team Location: On-site Job Type: Full-time Experience: 1+ Years Shift Timing: Night Shift Open Positions: 2 About the Role: We are seeking enthusiastic and articulate International Voice Calling Executives to join our Support Team. In this role, you will provide voice-based assistance to global clients using our Shopify apps. This is a great opportunity for someone who enjoys customer interaction and solving problems in a fast-paced environment. Key Responsibilities: - Provide voice-based support to international clients using our range of Shopify applications - - Understand client queries and deliver prompt, clear, and effective resolutions - - Ensure high levels of customer satisfaction and professional communication - - Document customer interactions and escalate technical issues when required - - Collaborate with internal teams to improve support processes and customer experience - Must-Have Skills: - Excellent verbal communication skills in English - - Prior experience in international voice process or customer support - - Strong problem-solving abilities and customer-focused approach - - Ability to multitask and work effectively during night shifts - Good-to-Have Skills: - Familiarity with Shopify or SaaS-based products - - Basic knowledge of CRM tools and ticketing systems - Perks & Benefits: - 5-day work week - - Flexible working hours - - Paid leaves - - Growth and learning opportunities - - Learning budget - - Fun events and team activities every Friday - Company Overview: EasyComm Innovations is a product-based IT company building high-performing tools for the e-commerce industry. With successful Shopify apps like Easy Subscriptions and Easy Loyalty and Rewards, we're committed to supporting global businesses through exceptional products and outstanding customer service.



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