Service Delivery Manager(kolkata location)

6 days ago

Pune India Taniya HR services Full time

Job Description experience 10-15 yrs as project manager / service Delivery Manager Role Overview The Service Delivery Manager Cybersecurity will act as the strategic owner of service delivery, ensuring seamless execution of IT and cybersecurity projects while maintaining strong client partnerships. This role blends service ownership, P&L accountability, and technical involvement. You will be expected to not only lead teams but also engage in technical discussions, solution reviews, and hands-on oversight to ensure delivery excellence. What You'll Do Delivery Ownership: Manage the end-to-end delivery of cybersecurity and IT infrastructure services with full accountability for timelines, quality, and profitability. P&L Accountability: Own the financial performance of delivery engagements, ensuring adherence to budgets, improving margins, and optimizing resource allocation. Technical Engagement: Get involved in technical discussions, design reviews, architecture validation, and troubleshooting where necessary. Collaborate closely with cybersecurity architects, SOC teams, and engineers. Client Success Partner: Serve as the senior escalation point and trusted advisor for clients, driving satisfaction and long-term relationships. Governance & Reporting: Establish delivery governance, track SLAs, and provide executive-level reporting on project performance and financial health. Operational Excellence: Conduct structured project kick-offs, weekly client updates, and daily internal team stand-ups. Risk & Compliance: Anticipate risks, manage escalations, and ensure compliance with security frameworks such as ISO 27001, NIST, SOC 2. Business Growth: Identify opportunities for cross-selling and upselling during delivery engagements. Team Leadership: Mentor and manage technical and delivery teams, ensuring effective utilization and skill development. What You Bring Education: Bachelor's or Master's degree in IT, Cybersecurity, or Business Management. Experience: 1015 years in IT service delivery/project management, with at least 5 years in cybersecurity or IT infrastructure leadership. P&L Management: Demonstrated experience in delivery profitability, budget control, and cost optimization. Technical Edge: Hands-on understanding of cybersecurity technologies and services such as: o SOC operations, SIEM, threat detection & incident response o Vulnerability management, endpoint security, firewalls, cloud security o Compliance frameworks (ISO 27001, NIST, GDPR, SOC 2) Methodologies: Strong command of Agile, Scrum, and Waterfall. Leadership: Excellent communication, stakeholder management, and conflictresolution skills. Tools: Proficiency with project management platforms (Jira, Zoho, Trello, Asana).

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