Team Lead

5 days ago

Bangalore, India Hireginie Talent Cloud Full time

About the Client: Our client is a fast-growing comfort-tech brand transforming India's sleep and comfort experience with its patented SmartGRID technology. With a strong digital presence and rapidly expanding offline stores, the company offers premium mattresses, recliners, ergonomic chairs, and sleep accessories aimed at elevating comfort and posture for modern consumers. - Location: Bangalore (Silk Board / HSR Layout) - Experience: 3-7 years in telesales/outbound calling, with minimum 1-2 years of team-leading experience managing 15-20 telecallers - Qualification: Graduate in any discipline About the Role: This is a frontline sales leadership role responsible for managing a high-performing team of Telecallers who handle digital leads. The Team Leader will drive productivity, ensure quality customer interactions, and maximize store walk-ins and conversions through disciplined monitoring, coaching, and performance management. You'll ensure the team meets daily/weekly/monthly targets while maintaining strong coordination between the digital sales desk and retail stores. Key Responsibilities: - Team Management & Performance- Lead, supervise, and motivate a team of 15-20 Telecallers handling digital outbound sales calls. - Drive daily targets: - Minimum 140 connected calls per agent - 2hrs 45 mins effective talk time - Store walk-ins and revenue conversions - Track team productivity through dashboards and CRM reports; conduct daily huddles and performance reviews. - Coach team members on communication, sales pitch, objection handling, and follow-up strategy. Sales Operations - Ensure consistent calling on fresh leads and follow-ups to generate walk-ins. - Monitor the team's adherence to calling scripts, lead hygiene, and CRM updation. - Optimize lead allocation, reduce lead leakage, and ensure timely follow-ups. - Work closely with store teams for appointment confirmations, customer updates, and conversion tracking. Quality & Compliance - Conduct regular quality audits of calls to maintain service standards. - Provide continuous feedback to improve pitch, tone, and conversion efficiency. - Ensure team compliance with process, documentation, and reporting guidelines. Reporting & Analysis - Prepare accurate daily/weekly reports on call metrics, lead status, walk-ins, and sales outcomes. - Analyse call performance trends and implement action plans for underperforming team members. Requirements - Mandatory: Prior experience managing 15-20 telecallers in an outbound sales or call-centre environment. - Strong understanding of digital leads, telesales funnels, and walk-in generation models. - Excellent communication, motivation, and people-management skills. - Proficiency in English + at least one South Indian language (Kannada/Telugu/Tamil/Malayalam). - Comfortable working with high call-volume operations and aggressive sales targets. - Experience in retail telesales or lifestyle products preferred

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