Team Lead
4 weeks ago
About the Client: Our client is a fast-growing comfort-tech brand transforming India's sleep and comfort experience with its patented SmartGRID technology. With a strong digital presence and rapidly expanding offline stores, the company offers premium mattresses, recliners, ergonomic chairs, and sleep accessories aimed at elevating comfort and posture for modern consumers. - Location: Bangalore (Silk Board / HSR Layout) - Experience: 3-7 years in telesales/outbound calling, with minimum 1-2 years of team-leading experience managing 15-20 telecallers - Qualification: Graduate in any discipline About the Role: This is a frontline sales leadership role responsible for managing a high-performing team of Telecallers who handle digital leads. The Team Leader will drive productivity, ensure quality customer interactions, and maximize store walk-ins and conversions through disciplined monitoring, coaching, and performance management. You'll ensure the team meets daily/weekly/monthly targets while maintaining strong coordination between the digital sales desk and retail stores. Key Responsibilities: - Team Management & Performance- Lead, supervise, and motivate a team of 15-20 Telecallers handling digital outbound sales calls. - Drive daily targets: - Minimum 140 connected calls per agent - 2hrs 45 mins effective talk time - Store walk-ins and revenue conversions - Track team productivity through dashboards and CRM reports; conduct daily huddles and performance reviews. - Coach team members on communication, sales pitch, objection handling, and follow-up strategy. Sales Operations - Ensure consistent calling on fresh leads and follow-ups to generate walk-ins. - Monitor the team's adherence to calling scripts, lead hygiene, and CRM updation. - Optimize lead allocation, reduce lead leakage, and ensure timely follow-ups. - Work closely with store teams for appointment confirmations, customer updates, and conversion tracking. Quality & Compliance - Conduct regular quality audits of calls to maintain service standards. - Provide continuous feedback to improve pitch, tone, and conversion efficiency. - Ensure team compliance with process, documentation, and reporting guidelines. Reporting & Analysis - Prepare accurate daily/weekly reports on call metrics, lead status, walk-ins, and sales outcomes. - Analyse call performance trends and implement action plans for underperforming team members. Requirements - Mandatory: Prior experience managing 15-20 telecallers in an outbound sales or call-centre environment. - Strong understanding of digital leads, telesales funnels, and walk-in generation models. - Excellent communication, motivation, and people-management skills. - Proficiency in English + at least one South Indian language (Kannada/Telugu/Tamil/Malayalam). - Comfortable working with high call-volume operations and aggressive sales targets. - Experience in retail telesales or lifestyle products preferred
-
Team Lead
5 days ago
bangalore, India Tata Consultancy Services Full timeTata Consultancy Services is Hiring at @Pune location for a Team Lead Role Note: Candidates with relevant experience in Team Leading for UK Insurance domain working in any process (L&P, Property & Casualty Insurance, etc) Please go through Norms and Eligibility criteria. Job Role: Associate & Team Lead Process : UK Insurance (L&P, Property & Casualty...
-
Team Lead
2 days ago
bangalore, India UNLOX® Full timeCompany Description At Unlox , we’re building India’s most powerful AI-driven learning ecosystem – empowering students with skills, projects, and guaranteed career opportunities. Unlox is a recognised partner of NASSCOM FutureSkills Prime , a joint initiative by MeitY (Ministry of Electronics & IT, Government of India) and NASSCOM , ensuring our...
-
Team Lead
1 week ago
bangalore, India UNLOX® Full timeCompany DescriptionAt Unlox, we’re building India’s most powerful AI-driven learning ecosystem – empowering students with skills, projects, and guaranteed career opportunities.Unlox is a recognised partner of NASSCOM FutureSkills Prime, a joint initiative by MeitY (Ministry of Electronics & IT, Government of India) and NASSCOM, ensuring our programs...
-
Team Lead
1 week ago
bangalore, India UNLOX® Full timeCompany DescriptionAt Unlox, we're building India's most powerful AI-driven learning ecosystem – empowering students with skills, projects, and guaranteed career opportunities.Unlox is a recognised partner of NASSCOM FutureSkills Prime, a joint initiative by MeitY (Ministry of Electronics & IT, Government of India) and NASSCOM, ensuring our programs are...
-
Team Lead
2 weeks ago
bangalore, India Zensar Technologies Full timeZENSAR -TEAM LEAD | PROJECT MANAGER OPPORTUNITY FOR GEN AI PROJECT Dear Aspirant, Greetings from Zensar!! We are a technology consulting and services company with over 11,500 associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile, and competitive. We focus on conceptualizing, designing,...
-
Team Lead, Team Lead
4 weeks ago
Bangalore, India Amazon Full timeDESCRIPTION At Amazon we re working to be the most customer-centric company on earth To get there we need exceptionally talented bright and driven people Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers Amazon is seeking Team Lead for its Transportation team Key job...
-
Team Lead
4 days ago
bangalore, India R Systems Full timeLocation: Remote Experience: 8–11 years Role Overview: As a Senior Lead Engineer , you will lead development teams to deliver robust
-
Team Lead
6 days ago
bangalore, India Policybazaar.com Full timeResponsibilities : Candidates must have experience into handling a good team size and must be aware about his KRAs and KPIs. Candidate must be from Outbound Voice Process . Candidate should have strong knowledge of Attrition, Shrinkage and Manpower calculation. Candidate must have experience of 1.5+ years on the same designation. Candidate should be aware of...
-
Team Lead
2 weeks ago
bangalore, India Livspace Full timePlay an integral role in achieving our ambitious customer experience and business objectives. You will groom & nurture your span into best in class PSEs who can achieve desired business goals month on month. You will bring in strong team management skills combined with a solid target oriented mindset. You will set up best practice processes, enhance the...
-
Team Lead
3 weeks ago
bangalore, India Acmegrade Full timeCompany Description Acmegrade is a dynamic e-learning platform committed to providing a holistic environment where students can develop essential skills for industry readiness. We aim to empower and upskill the future workforce with the tools and knowledge required to secure better employment opportunities. With a strong focus on creating impactful learning...
