09/08/2025) Social Media

4 weeks ago

Bengaluru, Karnataka, India AIMS Institutes Full time
Job Description

About The Opportunity

A leading player in the premium hospitality and membership services sector, we deliver unforgettable experiences and cultivate lasting relationships for discerning members. Our fast-paced on-site teams drive social engagement, member loyalty, and brand advocacy across digital channels and real-world events. Were looking for a dynamic Social Media & Member Relations professional to elevate our community and amplify our premium hospitality offerings.

Role & Responsibilities

- Develop and execute social media strategies across Instagram, Facebook, LinkedIn, and emerging platforms to increase engagement and grow membership.
- Create compelling multimedia content (graphics, videos, stories) that reflects the brands hospitality ethos and resonates with our target audience.
- Manage day-to-day member communications via social channels, email campaigns, and CRM platforms to ensure swift resolution and exceptional service.
- Build and nurture an online community by responding to comments, moderating discussions, and initiating member-centric campaigns.
- Collaborate with events and operations teams to promote on-site member events, collect feedback, and drive post-event engagement.
- Monitor social analytics and member satisfaction metrics; prepare weekly/monthly reports to inform strategy refinement and growth initiatives.

Skills & Qualifications

Must-Have

- 24 years of hands-on experience in social media management and member relations, preferably within hospitality or membership-driven brands.
- Strong written and verbal communication skills, with a flair for crafting on-brand social copy and member outreach messages.
- Proficiency in social media scheduling tools (Hootsuite, Buffer, Sprout Social) and basic graphic/video editing (Canva, Adobe Spark).
- Experience with CRM or membership platforms (Salesforce, HubSpot, Zoho) and email marketing tools (Mailchimp, Sendinblue).
- Data-driven mindset: ability to interpret social analytics (engagement rate, reach, member retention) and translate insights into actionable tactics.
- Exceptional customer-service orientation and problem-solving skills to manage member inquiries and issues on site.

Preferred

- Background in hospitality operations or event coordination to align digital campaigns with on-site experiences.
- Knowledge of SEO best practices for social content and familiarity with paid social advertising (Facebook Ads, Instagram Promotions).
- Basic HTML/CSS skills or experience managing website content and landing pages.

Benefits & Culture Highlights

- Collaborative on-site work environment with peer mentoring and cross-functional exposure to events, marketing, and operations.
- Competitive compensation, performance bonuses, and membership perks for our premium hospitality services.
- Opportunities for professional development, industry conferences, and in-house training.

Skills: community engagement,video editing,communication skills,crm platforms,communication,data analysis,membership,graphic editing,customer service,problem-solving,member relations,social media management,email marketing,social media

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