contract operations

Job Description Summary: We are seeking an experienced and detail-orientedContract Operations Specialistto join our team. In this role, you will be responsible for processing all revenue-generating contracts, creating and maintaining customer accounts in SAP, and ensuring compliance with company policies and industry requirements. The ideal candidate will have 3+ years of experience in contract operations, a strong understanding of the Quote to Cash process, and proficiency in SAP and MS Office. This position requires collaboration with cross-functional teams such as Sales, Legal, Credit, and Deal Desk, as well as the ability to handle a flexible shift schedule across EMEA or NA time zones. Key Responsibilities: - Contract Processing & Administration: - Manage the processing of incoming revenue-generating contracts in accordance with established procedures. - Ensure contracts are accurately validated and executed, meeting all company and legal requirements. - Maintain and manage customer records within SAP and other systems according to established procedures. - Cross-Functional Collaboration: - Work closely with internal teams such as Sales, Legal, Credit, and Deal Desk to address contract-related queries and issues. - Participate in regular communication with sales and service teams to ensure smooth contract execution and customer satisfaction. - Account Management & Order Processing: - Support customer account management and business consultation. - Process orders, manage provisioning, and handle contract-related inquiries. - Reporting & Status Updates: - Provide regular status reports on contract processing and related activities. - Assist in quarter-end activities and support business continuity planning. - Process Improvement & System Testing: - Participate in system testing and the continuous improvement of processes related to contract management. - Ensure adherence to company procedures and best practices to maintain high standards of accuracy and efficiency. - Other Duties: - Support ad-hoc project participation as required. - Handle any incoming queries and requests related to contracts and customer accounts. Required Skills and Qualifications: - Experience: - Minimum of 3+ years of experience in contract operations, Quote to Cash, Order Management, or related fields. - Familiarity with contract validation, execution, and revenue generation processes. - Education: - Bachelor's degree or equivalent experience. - Technical Skills: - Proficiency in SAP or similar systems for contract management and customer account maintenance. - Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook). - Knowledge of Contract Processes: - Understanding of the end-to-end contract lifecycle, including commercial contract processes. - Soft Skills: - Strong attention to detail and the ability to ensure high accuracy in contract processing. - Excellent interpersonal and communication skills, both written and verbal. - Ability to collaborate effectively with cross-functional teams to achieve shared goals. - Flexibility: - Ability to work flexible shifts to accommodate different time zones, including APAC, EMEA, or North America as per business requirements. - Other Competencies: - Strong organizational and time-management skills. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Demonstrated problem-solving ability and proactive approach to process optimization. Preferred Qualifications: - Previous experience in a multinational organization. - Familiarity with commercial contract law and industry-specific requirements. - Experience in system testing or business continuity activities.