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Production Support

1 month ago

Chennai, Tamil Nadu, India Flex Full time
Job Description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Description

To support our extraordinary teams who build great products and contribute to our growth, we're looking to hire Systems Analyst - IT who is based out of in Chennai location.

Reporting to Manager & the role involves,

What a typical day looks like:

- Take ownership of user problems and be proactive when dealing with user issues.
- Monitor all alerts and report any issue that may significantly impact the business.
- Monitoring, analyzing, troubleshooting problems, providing code fixes and testing
- Create/develop/utilize application monitoring solutions to enhance application availability and performance in production
- Conduct root-cause analysis as and when needed and propose a corrective action plan
- Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal teams
- Responsible for reports, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable records
- Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
- Ensure on-time delivery of all assigned tasks - incidents, problem tickets, etc.
- Adhere to the defined support delivery process/guidelines like Problem
- Management, Incident Management, Change Management, SLA Compliance, Productivity, other application goals, etc.
- Identify and learn more about the software used/ supported by the organization.
- Develop/propose innovative approaches on process improvements & automation possibilities
- Work independently to be able to communicate effectively with users, and development and support teams during downtimes and when there are questions or issues to be addressed
- Need to work with Shift members and ensure KPI are met within team as well as team.
- Need to work on automation and ticket reduction
- Need to collaborate with stakeholders and ensure there is bug free system is available for end users

The experience we're looking to add to our team:

- Qualifications: Bachelor's or Master's in Engineering
- Overall 1 - 3 years experience in production support area (L1, L2 and L3 Support)
- Strong Knowledge in SQL, SSIS / SSRS.
- Intermediate knowledge in Dot Net
- Data Management/ETL projects
- Ability to lead the efficiency improvement ideas and provide required leadership to the team for the same
- Exhibit a strong sense of urgency for high severity incidents
- Highly motivated and eager to be part of the Systems team
- Interest in display technology
- A passion for finding root cause of problems, even when process is tedious
- Basic ability to edit dot net scripts a plus
- Ready to work in rotational shift and shift timings will be 7am to 4pm and 2pm to 11pmand 10.30pm to 07.30am also weekend shift (monthly once).
- Strong communication, presentation and writing skills

What you'll receive for the great work you provide:

- Health Insurance
- Paid Time Off

NK99

Job Category

IT

Flex pays for all costs associated with the application, interview or offer process, a candidate will not be asked for any payment related to these costs.

Flex does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Flex does not discriminate in employment opportunities or practices based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status or any other status protected by law. Flex provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request to express interest in a position by e-mailing: . Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Flex will be reviewed at the e-mail address. Flex will contact you if it is determined that your background is a match to the required skills required for this position. Thank you for considering a career with Flex.