Current jobs related to [22/09/2025] RO: Service Recovery - Raipur India - Axis Bank
-
Walk in Interview
1 week ago
India Zydus Group Full timeDivision - INFOTECH - Job posted on - Sep 17, 2025 - Employee Type - P-P8-Probationer-HO Executive - Experience range (Years) - 3 years - 6 years **Walk-In Interview at Zydus Lifesciences Limited - IT CSV Role**: **Date**: Sunday, 21st September 2025 **Time**: 09:00 AM to 01:00 PM **Locations**: Ankleshwar & Ahmedabad **Address: Zydus Lifesciences...
-
Walk In Interview
2 weeks ago
India ZYDUS LIFESCIENCES LTD Full time ₹ 9,00,000 - ₹ 12,00,000 per yearDivisionINFOTECHJob posted onSep 17, 2025Employee TypeP-P8-Probationer-HO ExecutiveExperience range (Years)3 years - 6 yearsWalk-In Interview at Zydus Lifesciences Limited – IT CSV RoleDate: Sunday, 21st September 2025Time: 09:00 AM to 01:00 PMLocations: Ankleshwar & AhmedabadAddress: Zydus Lifesciences Limited : Zydus Corporate Park, Scheme No. 63, Survey...
-
Recovery Assistant
6 days ago
All India AQUILA FINANCE LIMITED Full time ₹ 2,50,000 - ₹ 4,50,000 per year**Job Description:** As a Junior Recovery Assistant, you will support the recovery team in following up with delinquent customers, assisting in loan recovery, and maintaining records related to collection activities. Your role will be crucial in minimizing loan defaults and improving asset quality. **Key Responsibilities:** - Follow up with delinquent...
-
Recoveries & Collections Specialist
4 hours ago
India Atradius Full time ₹ 5,00,000 - ₹ 8,00,000 per yearLocation: Mumbai, IndiaJob Type: Temp Role (contract with agency)Department: CollectionsReports To: Manager –CollectionsAbout the RoleWe are seeking a dynamic and results-driven Recoveries & Collections Specialist to join our team. This role is pivotal in managing the recovery of funds for clients, ensuring timely and effective debt resolution. You will be...
-
Recovery Manager
2 days ago
India Clix Capital Full time ₹ 80,000 - ₹ 1,50,000 per yearDepartmentPL RecoveryJob posted onSep 02, 2025Employment typeFull TimeThis role is primarily responsible for collections and recovery of overdue payments from customers in identified stressed accounts (critical NPA) to maximize overall profitabilityMinimum relevant experience in SME/consumer collections (Home Loans/Loan against property/credit cards) in...
-
Senior Robotics Engineer-ROS 2
6 days ago
Ahmedabad, India Innovix Pro Full timeJob Description About Innovix Pro Innovix Pro is a pioneering engineering R&D and manufacturing firm headquartered in Ahmedabad. We design and manufacture a diverse range of Robotics Products for both commercial and consumer sectors. Our flagship product, Curio, is a guide robot for museums, showcasing our commitment to innovation. We also provide Functional...
-
RO/SRO
3 weeks ago
Delhi, India Canara HSBC Life Insurance Full timeJob Description Company Description Incorporated in 2007, Canara HSBC Life Insurance Company Limited is a joint venture promoted by Canara Bank and HSBC Insurance, with Punjab National Bank as an investor. Based in Gurugram, Haryana, with more than 100 branch offices across India, the company leverages the trust and market knowledge of both public and...
-
▷ (22/10/2025) Visa Consultant
1 day ago
Bengaluru, India Tour Travel Full timeJob Description Date: Sep 22, 2025 Location: IN, Bangalore, Office (Travel OPS), India, APAC Your ideas can drive the future of corporate travel. Join BCD and challenge the status quo! Visa Consultant Full time, Bangalore, India As a Visa Consultant, you are the face of our company. You'll communicate and respond to requests for current and new clients,...
-
▷ (Urgent) ROS Engineer
4 weeks ago
Noida, India Tetrahedron Manufacturing Services Pvt. Ltd. Full timeJob Description Note :Apply only if comfortable with the location Job Title: ROS Engineer Location: Tetrahedron Manufacturing Services Pvt Ltd, Plot No 204, Udyog Kendra 1, Ecotech III, Greater Noida Uttar Pradesh 201306 Job Type: Full-time Experience: 23 Years Salary Package: 2.5 4 Lakhs Per Annum Greetings from Tetrahedron Manufacturing Services...
-
Bilaspur ,Raipur ,Bhavnagar ,Godhra ,Ujjain, India 22 Aug, 2025 Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Description Job Summary: Responsible for Agent Recruitment Agent Development Meet Business targets Customer Centricity Key Responsibilities/ Key Deliverables: Agent Recruitment Develop various sources of agent hiring & build a team of agent & agent pipe line. Conduct activity to enhance existing agent...
[22/09/2025] RO: Service Recovery
4 weeks ago
Job Description
Role Summary:
The Nodal Officer (NO) acts as the key liaison between the Bank, regulatory body - RBI Ombudsman, and customers for grievance redressal. The role ensures timely and fair resolution of escalated complaints while maintaining regulatory compliance and enhancing customer trust.
Key Responsibilities:
1.Regulatory Grievance Redressal:
oHandle and ensure end-to-end resolution of customer complaints received through regulatory body like RBI Ombudsman.
oPrepare detailed case responses and represent the Bank's position with accuracy and fairness.
2.Compliance & Liaison:
oAct as the regional point of contact for regulatory escalations.
oLiaise with internal departments to gather information, investigate complaints, and prepare timely responses for regulators.
oMonitoring and managing operational risks associated with banking activities, including fraud prevention and mitigation and to take steps to avoid those risks in future
3.Customer Experience & Service Recovery:
oEnsure complaints are addressed in the spirit of customer centricity, regulatory adherence, and service excellence.
oIdentify recurring issues or root causes and drive corrective action with respective teams.
oPrepare RCA of all Advisory for both Financial and Non-Financial and find improvement areas for benefit of customers and Bank.
oEnsure NIL Award is issued for Bank.
oConvert maintainable complain to non-maintainable with discussion with RBIO and reduce cost for Bank.
4.Team Management & Governance:
oLead and mentor a team of Complaint Handling Officers (CHOs) managing escalated cases.
oAct as a point of escalation for RBIO customer complaints and ensure adherence to TAT (Turnaround Time) and regulatory guidelines for complaint closure.
5.Audit & MIS:
oMaintain accurate records of complaints, actions taken, and outcomes.
oProvide regular reports to senior management on complaint trends, risk indicators, and regulatory compliance.
6.Policy Implementation:
oEnsure compliance with the Bank's Grievance Redressal Policy and regulatory requirements.
oKeep abreast of changes in regulatory guidelines and implement necessary process updates.
Key Skills & Competencies:
.Strong knowledge of RBI guidelines, Banking Ombudsman Scheme, and regulatory complaint handling.
.Excellent communication and drafting skills-ability to present the Bank's position clearly and professionally.
.Strong customer-centric mindset and ability to drive service excellence.
.Good analytical and problem-solving skills.
.Ability to manage pressure and handle sensitive issues with discretion.
.Proficient in MS Office and complaint management systems.
Educational Qualifications:
.Graduate / Postgraduate (preferably in Commerce, Finance, Law, or Business Administration)
.Additional certifications in banking or compliance (optional but preferred)
Experience Required:
8-15 years of experience in banking, with at least 3-5 years in grievance redressal, customer service, or compliance roles.
