Manager, Program Management, Amazon Pay CX
3 weeks ago
Job Description
DESCRIPTION
Over the past 20 years, Amazon has reinvented on behalf of the consumer and has become one of the largest internet retailer and marketplace in the world with over $200 billion in revenue globally.
Amazon is now reinventing on behalf of the customer and focused on building the largest and most innovative payments business in the world, and we are recruiting to make this vision a reality within the Amazon Payments Organization in India, to make the customer's payment experience delightful.
As one of the largest e-commerce companies in the world, Amazon Payments processes billions of dollars of payments securely via a number of payment mechanisms, including credit cards, convenience store payment, net-banking, cash on delivery and electronic gift certificates.
Transactions are processed on behalf of thousands of merchants, including Amazon.in. Amazon Pay's vision is to be the most trusted, reliable, frictionless and ubiquitous payments system, preferred by millions of customers and merchants to pay in a wide range of needs. As part of this, we are committed to delivering an exceptional customer payment experience and contribute towards making India a cashless economy.
The role will be responsible for one of the flagship payments goal around delivering customer experience at a high quality and low cost structure by leveraging product solutions.
1. Partner with Business, Product, Customer Service and Finance teams to drive down cost of service for Amazon Pay, by establishing impact of service delay, service quality, upstream product metrics movement, self-service coverage etc. on increased contacts and escalations.
2. Lead the customer trustbuster program to identify crucial customer experience gaps through data analytics and contact mining, be the single point of contact on providing leadership updates on the status of open trustbuster, blockers and path to green.
3. Work with business/products to define, plan and prioritize the projects that need to be implemented to reduce customer experience gaps and monitor the execution of projects to ensure overall integrity of the program.
BASIC QUALIFICATIONS
- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- 5+ years of working cross functionally with tech and non-tech teams experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience managing teams
PREFERRED QUALIFICATIONS
- Experience managing, analyzing and communicating results to senior leadership
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
-
Product Manager, Amazon Pay Rewards
3 weeks ago
India Amazon Music Full timeJob Description DESCRIPTION Product Manager - Amazon Pay Rewards Amazon Pay's vision is to be the most trusted, convenient and rewarding payments system, preferred by millions of customers to pay in a wide range of use cases and contexts across multiple emerging markets where the solution is relevant for customers and advertisers. We are looking for a...
-
India Amazon Music Full timeJob Description DESCRIPTION Amazon Pay seeks a dynamic Regional Sales Head to drive its rapidly growing Offline Payments business in India. This role will lead the strategic expansion of Amazon Pay's merchant network and strengthen its market presence in the region. The ideal candidate will spearhead merchant acquisition and engagement strategies,...
-
UX Program Manager, Amazon Music Design
2 weeks ago
India Amazon Music Full timeJob Description Description Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts and audiobooks, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of audio entertainment and...
-
Ad Sales Manager, Amazon
2 weeks ago
India Amazon Music Full timeJob Description Description Amazon is looking for a seasoned business development manager who can build a scalable program to help accelerate growth of beauty brands on Amazon & adopt Amazon Advertising solutions that improve brand success. Key job responsibilities - Owning advertiser product adoption, Ad revenue adoption and Brand success goals [Topline,...
-
India Amazon Music Full timeJob Description DESCRIPTION Are you an innovative and accomplished professional seeking for a role with a significant impact and growth Amazon is looking for a dynamic Software Development Engineer to join our Core Services team under Worldwide Customer purchase Journey. The Shipping and Region Authority (SARA) organization innovates on foundational...
-
Medical Affairs Manager, Amazon Medical
3 weeks ago
India Amazon Music Full timeJob Description DESCRIPTION We seek a strong and experienced leader to manage medical affairs of the businesses under Amazon Medical. We are on a mission to invent the most patient centric healthcare service. This role will directly report to the head of Amazon Medical and is expected play a critical role in helping the operating team understand,...
-
Communications Manager WHS, Amazon Pay
3 weeks ago
India Amazon Music Full timeJob Description DESCRIPTION At Amazon, we strive to be safer, every day, for our employees, partners, and communities. To support this vision, Workplace Health and Safety (WHS) is seeking an internal communications specialist to support our Asia Pacific (APAC), Middle East/North Africa (MENA), and Latin America (LATAM) operations. This position will sit...
-
(Apply Now) Program Manager I, IN Payments
3 weeks ago
India Amazon Music Full timeJob Description DESCRIPTION Associate Program Manager About Amazon: Amazon is a fast paced, dynamic company with a focus on being the most customer-centric company in the world. Amazon offers services to retailers in India to sell on and grow multi-channel commerce. Amazon's Payments team supports the Amazon platforms in providing a safe, secure and...
-
GTM Program Associate, Amazon Ads
3 weeks ago
India Amazon Music Full timeJob Description DESCRIPTION About Amazon Ads With millions of customers visiting us every day to find, discover, and buy products, Amazon is obsessed with making the shopping experience the best it can be - and advertising is part of that experience. We are a fast-growing team within Amazon and strive to make advertising so relevant that customers welcome...
-
Sr. Technical Program Manager
3 weeks ago
India Amazon Music Full timeJob Description Description Are you a seasoned Technical Program Manager who thrives on orchestrating complex, high-impact initiatives across multiple teams Do you have a passion for translating strategic vision into flawlessly executed technical programs Join our Seller Fees Tech organization and lead critical expansion efforts that will shape the 3P...
