UX Program Manager, Amazon Music Design

Job Description

Description

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts and audiobooks, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of audio entertainment and culture. We offer experiences that serve all listeners with our different tiers of service (Free, Prime, Unlimited) Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music.

Do you love music and are excited about building the future of audio entertainment experiences Are you driven by directly impacting the look and feel of customer facing applications Do you want to collaborate with design experts to deliver ground-breaking experiences for our customers If so, the Amazon Music Product Design team is looking for a talented, passionate, Design Program Manager with a track record of delivery, ownership and attention to detail.

Key job responsibilities
- Lead program management for several projects, including scheduling, tracking and communication
- Lead design operations, including roadmaps, backlogs, and intake processes
- Work closely with design leadership on prioritization, goal-tracking, and resource planning
- Drive review cadences, status updates, and timely delivery across product development lifecycles
- Document and optimize frameworks, standard processes, and best practices for the design team
- Drive effectiveness in design team rituals through measurement and documentation
- Facilitate knowledge sharing and collaboration across UX portfolio teams
- Identify opportunities for training and support resources to enhance the team's capabilities
- Facilitate cross-functional collaboration between design, product, engineering and marketing teams
- Provide regular updates and communicate effectively with key stakeholders
- Escalate issues, anticipate trade-offs, and balance business needs with customer experience constraints
- Maximize business benefit while delivering exceptional user experiences

A day in the life
User Experience Design is at the heart of Amazon Music's goal to be customer obsessed. The Product Design (UX) team works ceaselessly to transform deep customer insights into delightful and innovative product experiences that drive business results and customer satisfaction.

As a Design Program Manager, you will be the operational backbone of the product design team, driving operational excellence, process improvement, and team enablement across product design functions. You will work closely with cross-functional teams to streamline workflows, optimize how we work, and ensure adherence to best practices.

About the team
Our team is focused on balancing life with our work, and we do this via work autonomy and by putting focus on prioritizing solutions and processes that enable us to scale.

One of the most exciting aspects of being on the Amazon Music creative team is the opportunity to partner closely with professionals across the full organization. The fast-paced, collaborative environment means you'll be working alongside engineering, product design, music industry, marketing, and creative rock stars who can help you accelerate your career, stretch your skills, and bring new ideas to market.

This role will sit on a local product design team consisting of UX designers and a front-end engineer but will collaborate closely with the central Design & Creative Operations team (which is embedded in the larger Design team at Amazon Music. This team is responsible for establishing the end-to-end workflow and standard operating procedures (SOPs) for creative collaboration with all engineering, product, and marketing partner teams. We set the standard for the process, earning trust with all partners, biasing for action when working within tight parameters, and using sound judgment to make decisions in areas of ambiguity or uncharted territories. The team plays a key role in high-level reporting, defining and tracking key performance metrics, and maintaining comprehensive documentation on our operational processes and best practices.

Basic Qualifications

- 4+ years of program or project management experience
- 4+ years of working cross functionally with tech and non-tech teams experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

- 4+ years of driving end to end delivery, and communicating results to senior leadership experience
- 4+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Knowledge of and experience with human-centered design processes and project management methodologies.
- Experience in process improvement and team enablement initiatives
- Familiarity with user research methodologies and experiment design
- Financial acumen and budget management capabilities (experience managing budgets and vendors)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.