Senior Operations Manager

We re looking for a motivated Senior Regional Operations Manager who will help us drive the company to the next level and have the most direct influence on our success You will be the main point of contact for Operations department based in Bangalore For the upcoming years we expect further growth which is why we want to expand our strong dynamic and ambitious international teams Join us for a unique opportunity to lay the foundation of our business in one of the world s largest bus markets If you are passionate about sustainable mobility and you crave an exciting challenge and want to make a significant impact we want to hear from you This position will be based in Bangalore Your Tasks - Paint the world green Ground Operations Manage day-to-day interactions with operators to ensure no disruption Support operators on vehicle preparation and customization Build and nurture strong relationships with bus stations Operational KPIs and Performance Monitoring Monitor and improve operators quality performance Ensure operators adhere to processes and standards Identify and solve operational risks Process Optimization Work with operators to update their information on our platform Gather feedback from external stakeholders and propose improvements Vendor Management Build and nurture strong positive relationships with operators Support operators in familiarizing with training content for drivers Training and Support Ensure operators have trained all their drivers Support operators with driver training content Ensure station agents provide excellent service with the necessary tools and training Safety and Compliance Monitor operators adherence to processes and standards Conduct audits to ensure compliance with safety standards External Audits and Feedback Manage external mystery shopping provider for station checks Gather feedback from external stakeholders and propose improvements Your Profile - Ready to hop on board 5-7 years of hands-on experience in operations management ideally within transportation logistics mobility or delivery sectors Demonstrated track record in a similar capacity at rapidly scaling startups with operations logistic or account management experience Bachelor s degree in business engineering or a related field Deep understanding and expertise in the consumer tech landscape specific to South India Entrepreneurial mindset with a proactive approach to problem-solving Collaborative team player committed to collective success Exceptional adaptability and ability to execute swiftly in dynamic environments Keen attention to detail with an unwavering pursuit of excellence Willingness to travel across South of India Fluent proficiency in English and proficiency in some of the languages Kannada Tamil Telugu and Malayalam Our Perks - More than just a job You have an impact With innovation and smart technology we are creating the easiest way to travel We want your ideas and give you autonomy to make them reality Flix is flexible Organize your own schedule with trust-based hours and up to 30 days of working from m anywhere We are an office-first company and we encourage all employees to come regularly to their local office Travelling is our passion Discover the world with your free Flix rides and bring along your friends and family for half price Teamwork makes the dream work Our FlixTeam has people from over 80 different nations We work in a multicultural environment where we can challenge and support each other We re not only green in color We re building for the long term and that means protecting our planet We constantly test new green technologies and compensate for the CO2 after all our business travel since 2018 Want to rewrite the history of mobility with us Then join our ride and apply now We re excited to hear from you We recognize that everyone carries a unique set of valuable skills and experiences If you think you could have an impact even though you don t meet 100 of the requirements we still encourage you to apply LI-HybridAbout FlixWe are a global mobility provider with headquarters in Europe and the United States Since 2013 we have changed the way millions of people have traveled offering new alternatives for convenient affordable and eco-friendly travel Thanks to a unique business model and innovative technology we have quickly established one of the largest long-distance mobility networks in the world - and our journey has just begun Flix is proud to be an Equal Opportunity Employer We celebrate diversity and do not discriminate on the basis of race color religion gender including pregnancy and gender identity national social or ethnic origin political affiliation sexual orientation marital status disability age veteran status or other legally protected characteristics All employment decisions are based on business needs job requirements competence and merit The following video shows our amazing success story FlixBus