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Senior Operations Manager
3 weeks ago
The Senior Operations Manager is responsible for maximizing revenue from operations while optimizing costs.
This involves providing timely inputs to drive revenue growth, managing workforce management functions within budget constraints, and proactively reducing costs.
The Senior Operations Manager must leverage expertise from low-cost geographies to lower operating costs without compromising output quality.
Additionally, this role requires active participation in annual and quarterly budgeting processes, ensuring high eVOC/iVOC scores, and engaging with clients/internal customers for value-added services.
This position demands strong analytical and problem-solving skills, as well as excellent communication and interpersonal abilities.