BPO Voice Process Jobs Opening in Spancore technology at Ram Nagar, Saibaba Colony, Thodialur, CoimbatoreLess

We’re Hiring – BPO Voice Process (Coimbatore Location) Join our dynamic team in CoimbatoreKey ResponsibilitiesCustomer Interaction – Inbound Calls Answer incoming customer calls promptly and professionally. Understand customer needs, concerns, or complaints and provide appropriate solutions or guidance. Handle inquiries related to products, services, billing, account information, or technical issues. Follow standard call scripts, procedures, and quality assurance guidelines to ensure consistency and compliance. Customer Interaction – Outbound Calls Make outbound calls to customers for service follow-ups, surveys, lead generation, verification, or promotional purposes. Clearly communicate product offerings, pricing, or service details to customers. Convince or convert potential leads into interested prospects when applicable. Update customer status and call outcomes accurately in CRM or call tracking systems. Issue Resolution and Escalation Troubleshoot problems based on customer complaints or feedback and offer first-level resolution. Escalate complex or unresolved issues to supervisors or higher technical teams when needed. Ensure follow-up on open issues or service requests until they are resolved. Data Entry and Documentation Maintain detailed call records, customer interaction notes, and issue logs in the CRM system or call software. Update customer information as required, ensuring accuracy and data privacy. Record call outcomes, comments, and action items for reporting and process improvement. Adherence to Process and Quality Standards Meet daily, weekly, or monthly call targets, such as call volume, resolution rate, or customer satisfaction. Follow company policies, scripts, call handling guidelines, and data protection regulations. Participate in training sessions, quality assessments, and team briefings to enhance performance.Skills and Competencies Excellent Communication Skills: Clear and confident verbal communication in English or regional language, as required. Active Listening: Ability to understand customer issues and respond with empathy and clarity. Customer Service Orientation: Strong focus on customer satisfaction and professionalism. Problem-Solving Skills: Able to identify issues, provide logical solutions, and stay calm under pressure. Computer Literacy: Familiar with basic computer applications such as MS Office, CRM software, and call center tools. Typing Speed: Reasonable typing speed with accuracy for data entry while on call. Teamwork: Collaborates effectively with peers and supervisors to achieve team goals. Time Management: Manages time efficiently, handles high call volumes, and meets deadlines. More information about this BPO Voice Process JobPlease go through the below FAQs to get all answers related to the given BPO Voice Process jobWhat are the job requirements to apply for this BPO Voice Process job position? Ans: A candidate must have a minimum of fresher as an BPO Voice Process What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE), 10th Pass (SSC) What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This BPO Voice Process is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the BPO Voice Process position? Ans: There are immediate 1 job openings for BPO Voice Process in our Organisation.

10th Pass (SSC), 12th Pass (HSE)