Manager - Property

2 weeks ago

Mumbai India Cushman & Wakefield Full time

Job Description Job Title Manager - Property Job Description Summary Job Description Key Responsibilities Operations - Ensure that all the service deliveries are carried out as per the terms and conditions agreed upon with the client. - Manage the deployment to ensure service deliveries. - Developing a solid and trusting relationship between clients, Occupiers and company - Resolving occupiers issues and complaints - Developing a complete understanding of key account needs - Anticipating key account changes and improvements - Managing communications between key clients, occupiers and internal teams - Strategic planning to improve client results/deliverables - Negotiating contracts with client and establishing timeline of performance - Monitoring and controlling of client's budget - Working with other departments to ensure the service deliveries and all occupiers needs are met - Collaborating with other functions in minimizing the operational expenses - Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training - Meeting all client/occupiers needs and deliverables according to proposed timelines - Analysing data to enhance customer/occupier relationship management - Expanding relationships and bringing in new opportunities - Consistently maintain service standards Job Description - Organic Growth and Profitability - Sustain and reduce operational expenses through timely analysis of reports and provide solutions to counter any discrepancies - Apprise the management of any serious reversal or threat to the operations on time - Meet the sales and profit targets of the site. - Ensure organic growth of sales and sites by developing and promoting service excellence - Ensure 100% occupier retention - Ensuring business continuity programs at implemented - Meticulous planning and execution of shut-down - Guiding the team and service provider / OEM's for Warranties, AMC Execution, Preventive/Predictive Maintenance Programs, oversee sourcing of services and materials related to facilities, - Conducting invoice reviews, vendor evaluation, conduct monthly meetings Cash and Debtors Management - Responsible for accurate control, handover and deposition of cash; maintain accurately all the specified cash control documents - Ensure that all the CAM invoices are raised and delivered to the occupiers as per schedule - Ensure that the CAM the outstanding amount is minimal - Ensure that the data required for the raising of invoices is sent to the accounts department on time - Keep track of all the invoices of the site People Management and Training - Manage the on-site team with key competencies - Prepare activity schedules and assign duties - Ensure proper staffing for maximum productivity and higher standard of quality - Promote a healthy and teamwork-oriented atmosphere within the site - Identify the training needs of his team and assist in the development of modules to address the same - Ensure that all the HR processes and staff welfare activities are implemented and carried out - Communication and Client Retention - Stay in close communication with the client for all issues regarding services, additional business, new initiatives and hygiene and prepare documents of the sam INCO: Cushman & Wakefield'

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