Asst Mgr-Customer Support

3 days ago

Gurgaon, India Jobted IN C2 Full time

Overview: Position Purpose: To nurture existing customer relationships and ensure maximum satisfaction to both external and internal customers Responsibilities: Key Activities % Time Spent Customer Relationship Management · Follow up with customers- existing and potential- on documentation compliances- during negotiation stages, pre-execution and post-execution of lease agreement (BG/ Insurance, other documents) · Update customers on manufacturing status in case of new rakes/ off-hire intimation in case of existing rakes, etc · Follow up with customers on outstanding payments · Customer grievance redressal- interaction with respective Sales manager(s) and other functions as required to address customer issues. A proper tracking system to be maintained · Visit customers to address issues with Sales manager (occasionally) 70% · Assist in preparation of MIS reports 15% · Assist in due diligence process 15% Qualifications: Interaction: Briefly describe the level/type of contacts that will interact with the position. - This individual must be able to interact effectively with and present to all levels within GIPL. - Individual will have regular contact will customers. Education and/or Experience Required (including certifications): - Must have a Degree in any discipline - Min 6-8 years’ experience in Sales Support/ Customer Service - Proficiency in MS Word/ Excel/ Power point Key Competencies (non-technical behavioral skills, i.e. presentation, negotiation, customer service skills), in priority order. Select from “key competencies for job descriptions” list: - Good problem-solving skills - Good communication skills, both verbal and written - Strong interpersonal skills - Diligent and trustworthy, with good initiative and enthusiasm - Positive attitude with customer service mindset, ability to work in a team and positive attitude - Prioritize and handle multiple tasks Posting Duration: This posting will remain open until the role is filled. : As of the post date, the salary range for this position is: : This role may be eligible to participate in the Company’s short-term incentive plan, the details of which will be provided to the applicant upon hire.

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