Asst Mgr-Customer Support

3 days ago

Gurgaon, Haryana, India GATX Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Overview

Position Purpose: To nurture existing customer relationships and ensure maximum satisfaction to both external and internal customers

Responsibilities

Key Activities

% Time Spent

Customer Relationship Management

·       Follow up with customers- existing and potential- on documentation compliances- during negotiation stages, pre-execution and post-execution of lease agreement (BG/ Insurance, other documents)

·       Update customers on manufacturing status in case of new rakes/ off-hire intimation in case of existing rakes, etc

·       Follow up with customers on outstanding payments

·       Customer grievance redressal- interaction with respective Sales manager(s) and other functions as required to address customer issues. A proper tracking system to be maintained

·       Visit customers to address issues with Sales manager (occasionally)

70%

·       Assist in preparation of MIS reports

15%

·       Assist in due diligence process

15%

Qualifications

Interaction: Briefly describe the level/type of contacts that will interact with the position.

  • This individual must be able to interact effectively with and present to all levels within GIPL.
  • Individual will have regular contact will customers.

Education and/or Experience Required (including certifications):

  • Must have a Degree in any discipline
  • Min 6-8 years' experience in Sales Support/ Customer Service
  • Proficiency in MS Word/ Excel/ Power point

Key Competencies (non-technical behavioral skills, i.e. presentation, negotiation, customer service skills), in priority order.  Select from "key competencies for job descriptions" list:

  • Good problem-solving skills
  • Good communication skills, both verbal and written
  • Strong interpersonal skills
  • Diligent and trustworthy, with good initiative and enthusiasm
  • Positive attitude with customer service mindset, ability to work in a team and positive attitude
  • Prioritize and handle multiple tasks
Posting DurationThis posting will remain open until the role is filled.
 As of the post date, the salary range for this position is:
Min
Max
 This role may be eligible to participate in the Company's short-term incentive plan, the details of which will be provided to the applicant upon hire.

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